We took independent advice from an appropriately qualified adviser and made some enquiries to the partnership. In response, the partnership offered an appropriate apology to C and explained improvement work they were doing in relation to this matter. C was happy with this outcome and we closed the complaint as resolved.
View Decision Report 202407128 as a PDF (23.96 KB) Updated: December 17, 2025
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 202501438 | 01 May 2026 | C complained about changes made by the HSCP to their adult child (A)'s personal care allowance, the management of and … | Not Upheld |
| 202405538 | 01 Apr 2025 | C complained to the partnership about the care and treatment of their late spouse (A). A suffered from Progressive Supranuclear … | Upheld |
| 202005809 | 01 Nov 2022 | C complained about various aspects of the care and treatment their spouse (A) received from the partnership. A was an … | Upheld |
| 202008168 | 01 Mar 2022 | C complained about care and treatment provided to their parent (A) by a district nurse from the partnership. A was … | Not Upheld |
| 202001087 | 01 Aug 2021 | C was an executor of their late parent's estate and were seeking to sell a property in line with their … | Upheld |