7,997 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
C complained about the care and treatment provided to one of their twins (A) at delivery and in the neonatal unit after delivery at Queen Elizabeth University Hospital. C was concerned, in particular, about blood loss at birth, the delay in a blood transfusion being …
C complained about the care and treatment provided to their late brother (A). A’s consultations with the practice took place when COVID-19 restrictions were in place and as such, a number of their appointments were held via phone. A had been complaining of a persistent …
C, an advice worker, complained on behalf of their client (B) about the treatment which B’s late adult child (A) received from their GP practice. The practice is being managed by the board. A had contacted the practice on a number of occasions over a …
C underwent shoulder surgery at Borders General Hospital. Following the surgery, C’s shoulder dislocated on a number of occasions and they were referred to another hospital outwith the board area for consideration of further treatment. C was advised that the cause of the problems was …
C complained on behalf of their client (A) that the council had unreasonably failed to handle a request for kinship care assistance. A assumed care of their grandchildren and applied for and was granted a residence order. A one-off payment along with weekly payments were …
C was referred urgently to the gynaecology department (medicine of the female genital tract and its disorders). During the vetting procedure the board requested the referral be downgraded to routine and the GP complied with this request. Following a consultation with the first consultant, C …
C was removed from their GP practice patient list. The practice were contacted by Practitioner Services (part of NHS National Services Scotland who support primary care providers) after this and suggested the practice refer C to the board's Challenging Behaviour General Practice (CBGP). The practice …
C’s late partner (A) tested positive for COVID-19. A week after testing positive, A called 111 as they were still feeling very ill. They explained that they had had a fever for a few days and were having difficulty regulating their temperature. A was advised …
C complained about an admission to Forth Valley Royal Hospital two weeks after undergoing emergency bowel surgery there. C was admitted with a fever and vomiting and spent many hours on a trolley in A&E in severe pain. They were diagnosed with an abdominal abscess …
C underwent re-root canal treatment from the dentist in an attempt to treat an abscess (a painful swelling caused by a build-up of pus) which had formed under one of their teeth. After attempts to resolve the issue were unsuccessful, C was referred to a …
C complained about various aspects of the care and treatment their late spouse (A) received from the board. A had a history of vascular (relating to a vessel or vessels, especially those which carry blood) surgery and was admitted to hospital for the removal of …
C had enrolled on two short courses run by Queen Margaret University. They made a number of complaints to us about the action taken by the university in relation to adjustments that they requested for disabilities that affected the way they worked. C complained that …
C complained that the board's community mental health team recorded their transgender status in their medical records, without C's knowledge or consent. In their complaint response, the board said that they considered C's gender transition was relevant to their mental health treatment and medical staff …
C, a support and advocacy worker, complained on behalf of their client (A) about the failure by the council to carry out a kinship care assessment. This failure meant A had not been provided with interim payments whilst a child (B) resided with them. B …
C, an advocacy worker, complained about the partnership on behalf of their client (A). A has cerebral palsy (a condition marked by impaired muscle coordination, typically caused by damage to the brain before or at birth) and communication issues. For the last 18 years, A …
C applied for a Collaborative Doctoral Award (CDA) programme. One of the key features of a CDA is the opportunity to work with an industry partner (IP) as well as academic staff. C complained that their supervision had been flawed and that there had been …
C complained to the board about surgery they received on a semi-urgent basis. C complained that the surgery had been inadequate and that they had been unable to fully consent to it due to time pressure and a lack of information. C also complained that …
C complained on behalf of their child (A). A, who has additional support needs, transferred to a new school. C complained about one of A’s National 5 grades, unhappy at the level of the award submitted by the school to the Scottish Qualifications Agency. C …
C attended A&E at Perth Royal Infirmary following a knee injury. They were diagnosed with a soft tissue/tendon strain and advised to attend their GP for follow-up. C said that their knee did not settle and attended the hospital again six months later. C was …
C attended the Grampian Medical Emergency Department (GMED) out-of-hours service with severe pain in their arms and shoulders. They were referred to the Acute Medical Initial Assessment Unit (AMIA) and then transferred to the Stroke Unit, a unit that has capacity to receive patients with …
C complained about the care and treatment provided to their late parent (A). A, who had a history of cancer, attended a medical practice, for which the partnership was responsible, with various non-specific symptoms. The practice made a working diagnosis of polymyalgia rheumatica (a condition …
C complained about the support they received as a disabled student while attending the university. C said that the university failed to put appropriate reasonable adjustments in place to meet their needs. However, the university were satisfied that appropriate support and reasonable adjustments were put …
C, a support and advocacy worker, complained on behalf of their client (B) about the care and treatment provided to B's spouse (A). A received a diagnosis of lung cancer that had spread to their brain and neck. A was discharged home with anticoagulant injections …
C attended at Perth Royal Infirmary after falling and injuring their wrist. C complained that the care and treatment they received was unreasonable and as a result, they had been left with continuing pain and loss of function in their wrist for which they are …
C complained about the treatment for a leg wound which they had received from a podiatrist (a physician who specialises in the study and medical treatment of disorders of the foot, ankle and lower extremity). C felt that the podiatrist was rough and that they …