Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201904106 | Dumfries and Galloway Council | Local Government | Upheld | 1 Aug 2021 |
| 201908475 | Fife NHS Board | Health | Partly Upheld | 1 Aug 2021 |
| 202005528 | Lanarkshire NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 201906972 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Aug 2021 |
| 202003093 | Fife NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 201906391 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Aug 2021 |
| 201906809 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Aug 2021 |
| 202001929 | Forth Valley NHS Board | Health | Partly Upheld | 1 Aug 2021 |
| 201907136 | Forth Valley NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 201907236 | Heriot-Watt University | Education | Partly Upheld | 1 Aug 2021 |
| 201907331 | Highland NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 201902674 | Highland NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 201910988 | A Medical Practice in the Highland NHS Board area | Health | Not Upheld | 1 Aug 2021 |
| 202000242 | Scottish Prison Service | Prisons | Partly Upheld | 1 Aug 2021 |
| 201909321 | A Medical Practice in the Highland NHS Board area | Health | Not Upheld | 1 Aug 2021 |
| 201909937 | Lanarkshire NHS Board | Health | Upheld | 1 Aug 2021 |
| 202001087 | Edinburgh Health and Social Care Partnership | Health and Social Care | Upheld | 1 Aug 2021 |
| 201911909 | Lanarkshire NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 202001625 | North Lanarkshire Council | Local Government | Upheld | 1 Aug 2021 |
| 202000561 | Dumfries and Galloway Council | Local Government | Upheld | 1 Aug 2021 |
| 201909981 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Aug 2021 |
| 201911297 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Aug 2021 |
| 202005520 | A Medical Practice in the Forth Valley NHS Board area | Health | Partly Upheld | 1 Aug 2021 |
| 201909891 | A Medical Practice in the Lothian NHS Board area | Health | Upheld | 1 Aug 2021 |
| 202004484 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Aug 2021 |