Source · SPSO (Scottish Public Services Ombudsman)

Borders NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 202003940 Sector Health Category Clinical treatment / diagnosis Decided 01 September 2021

View NHS Borders scorecard

Full decision

Summary

C underwent shoulder surgery at Borders General Hospital. Following the surgery, C’s shoulder dislocated on a number of occasions and they were referred to another hospital outwith the board area for consideration of further treatment. C was advised that the cause of the problems was that the glenoid socket (socket part of the ball-and-socket shoulder joint) had been placed at an incorrect angle during the original surgery and that it was the cause of their continuing symptoms. C believed that there had been a failure in treatment. We sought independent clinical advice from an orthopaedic (conditions involving the musculoskeletal system) consultant. We found that from a clinical perspective, there were no indication that problems had been encountered during the original surgery or that the glenoid socket had been mispositioned. We did not uphold the complaint.

Related reading

View Decision Report 202003940 as a PDF (24.11 KB) Updated: September 22, 2021

View original on SPSO (Scottish Publ… website

Other decisions involving Borders NHS Board

Reference Date Summary Outcome
202311847 01 Jun 2026 C complained about the care and treatment provided to their late spouse (A) by the board. A, who suffered from … Not Upheld
202311156 01 Jan 2026 C broke their leg and underwent an operation. Following a scan the next day, C was told that the results … Upheld
202402836 01 Aug 2025 C complained about the lack of care and understanding for their parent (A) who died in hospital. C referred to … Resolved / Early Resolution
202210447 01 Dec 2024 C complained about the care and treatment provided to their friend (A) when they were admitted to hospital. A was … Not Upheld
202304694 01 Nov 2024 C complained on behalf of their parent (A). A had a long history of contact with mental health services at … Upheld
View all decisions for this organisation