Source · Ombudsman decisions
SPSO Individual Decisions
7,975 total decisions
7,750 investigated
2,225 upheld
54% upheld of investigated
Years: Jun 2011–Jul 2026
7,975 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201911424 | Falkirk Council | Local Government | Upheld | 1 Oct 2021 |
| 201903741 | Scottish Water | Water | Not Upheld | 1 Oct 2021 |
| 202002684 | A Medical Practice in the Fife NHS Board area | Health | Upheld | 1 Oct 2021 |
| 201810789 | The City of Edinburgh Council | Local Government | Upheld | 1 Oct 2021 |
| 202003058 | Forth Valley NHS Board | Health | Partly Upheld | 1 Sep 2021 |
| 201904556 | Lanarkshire NHS Board | Health | Not Upheld | 1 Sep 2021 |
| 201905950 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Sep 2021 |
| 201904735 | Grampian NHS Board | Health | Not Upheld | 1 Sep 2021 |
| 201900608 | Aberdeen City Health and Social Care Partnership | Health and Social Care | Upheld | 1 Sep 2021 |
| 201808623 | Queen Margaret University | Education | Partly Upheld | 1 Sep 2021 |
| 201907915 | Glasgow City Health and Social Care Partnership | Health and Social Care | Withdrawn | 1 Sep 2021 |
| 201907317 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Sep 2021 |
| 202001911 | Dumfries and Galloway Council | Local Government | Resolved / Early Resolution | 1 Sep 2021 |
| 201905253 | Tayside NHS Board | Health | Partly Upheld | 1 Sep 2021 |
| 201904615 | A Dentist in the Highland NHS Board area | Health | Not Upheld | 1 Sep 2021 |
| 201905097 | Glasgow School of Art | Education | Partly Upheld | 1 Sep 2021 |
| 202007689 | Grampian NHS Board | Health | Not Upheld | 1 Sep 2021 |
| 202003904 | West Dunbartonshire Council | Local Government | Not Upheld | 1 Sep 2021 |
| 202007590 | A Medical Practice in the Lanarkshire NHS Board area | Health | Upheld | 1 Sep 2021 |
| 202003940 | Borders NHS Board | Health | Not Upheld | 1 Sep 2021 |
| 201908784 | Dumfries and Galloway Council | Local Government | Upheld | 1 Sep 2021 |
| 202007782 | NHS 24 | Health | Partly Upheld | 1 Sep 2021 |
| 201910632 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Sep 2021 |
| 201910147 | A Medical Practice in the Lothian NHS Board area | Health | Not Upheld | 1 Sep 2021 |
| 201906846 | Forth Valley NHS Board | Health | Upheld | 1 Aug 2021 |