Source · Ombudsman decisions
SPSO Individual Decisions
7,975 total decisions
7,750 investigated
2,225 upheld
54% upheld of investigated
Years: Jun 2011–Jul 2026
7,975 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202503318 | Sanctuary Cumbernauld | Housing Associations | Resolved / Early Resolution | 1 Feb 2026 |
| 202500059 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Feb 2026 |
| 202502889 | Lanarkshire NHS Board | Health | Upheld | 1 Feb 2026 |
| 202405861 | Forth Valley NHS Board | Health | Not Upheld | 1 Feb 2026 |
| 202503645 | Clackmannanshire and Stirling Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Feb 2026 |
| 202408118 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Feb 2026 |
| 202405542 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Feb 2026 |
| 202404014 | The City of Edinburgh Council | Local Government | Not Upheld | 1 Feb 2026 |
| 202412006 | Tayside NHS Board | Health | Upheld | 1 Feb 2026 |
| 202412046 | Scottish Prison Service | Prisons | Upheld | 1 Feb 2026 |
| 202402894 | Forth Valley NHS Board | Health | Partly Upheld | 1 Jan 2026 |
| 202404449 | Lothian NHS Board | Health | Upheld | 1 Jan 2026 |
| 202311156 | Borders NHS Board | Health | Upheld | 1 Jan 2026 |
| 202309413 | Lanarkshire NHS Board | Health | Upheld | 1 Jan 2026 |
| 202403721 | Forth Valley NHS Board | Health | Upheld | 1 Jan 2026 |
| 202401439 | Lanarkshire NHS Board | Health | Upheld | 1 Jan 2026 |
| 202403956 | Lothian NHS Board - Acute Services Division | Health | Upheld | 1 Jan 2026 |
| 202410343 | Scottish Ambulance Service | Health | Upheld | 1 Jan 2026 |
| 202308194 | Fife NHS Board | Health | Upheld | 1 Dec 2025 |
| 202407128 | Edinburgh Health and Social Care Partnership | Health and Social Care | Resolved / Early Resolution | 1 Dec 2025 |
| 202405136 | Tayside NHS Board | Health | Upheld | 1 Dec 2025 |
| 202404672 | Govanhill Housing Association Ltd | Local Government | Upheld | 1 Dec 2025 |
| 202402698 | Lanarkshire NHS Board | Health | Upheld | 1 Dec 2025 |
| 202402736 | Fife NHS Board | Health | Partly Upheld | 1 Dec 2025 |
| 202408977 | Clear Business Water | Water | Upheld | 1 Dec 2025 |