Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201500520 | University of Edinburgh | Education | Partly Upheld | 1 Feb 2016 |
| 201407227 | Berwickshire Housing Association Ltd | Local Government | Partly Upheld | 1 Feb 2016 |
| 201406716 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Feb 2016 |
| 201406499 | Orkney NHS Board | Health | Upheld | 1 Feb 2016 |
| 201406428 | Business Stream | Water | Not Upheld | 1 Feb 2016 |
| 201407237 | Fife Council | Local Government | Partly Upheld | 1 Feb 2016 |
| 201406355 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Feb 2016 |
| 201406308 | Highland NHS Board | Health | Partly Upheld | 1 Feb 2016 |
| 201405881 | The City of Edinburgh Council | Local Government | Partly Upheld | 1 Feb 2016 |
| 201405861 | Lothian NHS Board | Health | Upheld | 1 Feb 2016 |
| 201405728 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Partly Upheld | 1 Feb 2016 |
| 201405382 | Greater Glasgow and Clyde NHS Board | Health | Partly Upheld | 1 Feb 2016 |
| 201405116 | University of Strathclyde | Education | Not Upheld | 1 Feb 2016 |
| 201405005 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Feb 2016 |
| 201404548 | Business Stream | Water | Upheld | 1 Feb 2016 |
| 201403459 | Grampian NHS Board | Health | Partly Upheld | 1 Feb 2016 |
| 201402748 | Lothian NHS Board | Health | Partly Upheld | 1 Feb 2016 |
| 201503627 | Lothian NHS Board | Health | Not Upheld | 1 Feb 2016 |
| 201405973 | Scottish Natural Heritage | Scottish Government and Devolved Administration | Partly Upheld | 1 Feb 2016 |
| 201405142 | Perth and Kinross Council | Local Government | Upheld | 1 Jan 2016 |
| 201407501 | Aberdeenshire Council | Local Government | Not Upheld | 1 Jan 2016 |
| 201502258 | Scottish Ambulance Service | Health | Not Upheld | 1 Jan 2016 |
| 201503004 | Falkirk Council | Local Government | Not Upheld | 1 Jan 2016 |
| 201502273 | Aberdeenshire Council | Local Government | Not Upheld | 1 Jan 2016 |
| 201404445 | The Highland Council | Local Government | Partly Upheld | 1 Jan 2016 |