Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201507547 | Scottish Prison Service | Prisons | Partly Upheld | 1 Jan 2017 |
| 201602652 | East Lothian Council | Local Government | Upheld | 1 Jan 2017 |
| 201603667 | Scottish Prison Service | Prisons | Upheld | 1 Jan 2017 |
| 201507637 | Grampian NHS Board | Health | Partly Upheld | 1 Jan 2017 |
| 201508103 | A Medical Practice in the Ayrshire and Arran NHS Board area | Health | Not Upheld | 1 Jan 2017 |
| 201600175 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Jan 2017 |
| 201507617 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Jan 2017 |
| 201602166 | A Medical Practice in the Orkney NHS Board area | Health | Upheld | 1 Jan 2017 |
| 201602308 | A Medical Practice in the the Ayrshire and Arran NHS Board area | Health | Partly Upheld | 1 Jan 2017 |
| 201602169 | A Medical Practice in the Orkney NHS Board area | Health | Upheld | 1 Jan 2017 |
| 201603748 | Highland NHS Board | Health | Not Upheld | 1 Jan 2017 |
| 201508816 | Shettleston Housing Association Ltd | Local Government | Not Upheld | 1 Jan 2017 |
| 201507862 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Jan 2017 |
| 201508040 | Forth Valley NHS Board | Health | Not Upheld | 1 Jan 2017 |
| 201600319 | A Medical Practice in the Lothian NHS Board area | Health | Not Upheld | 1 Jan 2017 |
| 201508127 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Jan 2017 |
| 201508703 | A Medical Practice in the Western Isles NHS Board area | Health | Not Upheld | 1 Jan 2017 |
| 201508624 | Scottish Borders Council | Local Government | Upheld | 1 Jan 2017 |
| 201508595 | Lothian NHS Board | Health | Not Upheld | 1 Jan 2017 |
| 201601941 | North Ayrshire Council | Local Government | Not Upheld | 1 Jan 2017 |
| 201601830 | Lanarkshire NHS Board | Health | Not Upheld | 1 Jan 2017 |
| 201507446 | Tayside NHS Board | Health | Not Upheld | 1 Jan 2017 |
| 201600868 | North Ayrshire Council | Local Government | Not Upheld | 1 Jan 2017 |
| 201507816 | Crown Office and Procurator Fiscal Service | Scottish Government and Devolved Administration | Not Upheld | 1 Jan 2017 |
| 201508659 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Dec 2016 |