Source · SPSO (Scottish Public Services Ombudsman)

North Ayrshire Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201601941 Sector Local Government Category secondary school Decided 01 January 2017

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School Estate Management Failures

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Summary

Mrs C complained about the school's response to her concerns about how another pupil was treating her daughter, and that the council failed to investigate and respond to her complaint.

We found the school had taken reasonable action when concerns were reported to them. Though there appeared to continue to be problems, the school could only act on the information provided to them. We also found that the council's investigations were reasonable. We did not uphold the complaints.

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North Ayrshire Council

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