Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201602660 | University of Strathclyde | Education | Partly Upheld | 1 Apr 2017 |
| 201508487 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Apr 2017 |
| 201508786 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Apr 2017 |
| 201508237 | Tayside NHS Board | Health | Upheld | 1 Apr 2017 |
| 201508444 | Lothian NHS Board | Health | Upheld | 1 Apr 2017 |
| 201508016 | The City of Edinburgh Council | Local Government | Partly Upheld | 1 Apr 2017 |
| 201602119 | University of St Andrews | Education | Not Upheld | 1 Apr 2017 |
| 201508437 | East Lothian Council | Local Government | Upheld | 1 Apr 2017 |
| 201508791 | Scottish Prison Service | Prisons | Not Upheld | 1 Apr 2017 |
| 201508895 | West Lothian Council | Local Government | Not Upheld | 1 Apr 2017 |
| 201605172 | A Medical Practice in the Ayrshire and Arran NHS Board area | Health | Not Upheld | 1 Apr 2017 |
| 201600787 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Mar 2017 |
| 201603937 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Mar 2017 |
| 201604725 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Mar 2017 |
| 201601100 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Mar 2017 |
| 201604921 | Trust Housing Association Ltd | Local Government | Not Upheld | 1 Mar 2017 |
| 201604970 | Crown Office and Procurator Fiscal Service | Scottish Government and Devolved Administration | Upheld | 1 Mar 2017 |
| 201603952 | Heriot-Watt University | Education | Withdrawn | 1 Mar 2017 |
| 201508027 | Highland NHS Board | Health | Upheld | 1 Mar 2017 |
| 201508079 | The Highland Council | Local Government | Upheld | 1 Mar 2017 |
| 201606017 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Mar 2017 |
| 201600335 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Mar 2017 |
| 201508101 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Mar 2017 |
| 201508874 | West Dunbartonshire Council | Local Government | Not Upheld | 1 Mar 2017 |
| 201602419 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Mar 2017 |