Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201600629 | The City of Edinburgh Council | Local Government | Upheld | 1 Jul 2017 |
| 201508330 | Heriot-Watt University | Education | Partly Upheld | 1 Jul 2017 |
| 201601026 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jul 2017 |
| 201602519 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jul 2017 |
| 201508314 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jul 2017 |
| 201602817 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jul 2017 |
| 201602386 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jul 2017 |
| 201601868 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Jul 2017 |
| 201601896 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jul 2017 |
| 201606874 | Business Stream | Water | Resolved / Early Resolution | 1 Jul 2017 |
| 201605584 | Glasgow City Council | Local Government | Upheld | 1 Jul 2017 |
| 201507806 | Dumfries and Galloway Council | Local Government | Not Upheld | 1 Jul 2017 |
| 201600078 | Scottish Prison Service | Prisons | Not Upheld | 1 Jul 2017 |
| 201507793 | Aberdeenshire Council | Local Government | Partly Upheld | 1 Jul 2017 |
| 201508681 | Glasgow City Council | Local Government | Upheld | 1 Jul 2017 |
| 201600415 | Scottish Prison Service | Prisons | Not Upheld | 1 Jul 2017 |
| 201605359 | Grampian NHS Board | Health | Partly Upheld | 1 Jul 2017 |
| 201607462 | A Medical Practice in the Lothian NHS Board area | Health | Not Upheld | 1 Jul 2017 |
| 201605507 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Jul 2017 |
| 201605531 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Not Upheld | 1 Jul 2017 |
| 201607325 | West Dunbartonshire Council | Local Government | Partly Upheld | 1 Jul 2017 |
| 201604643 | Fife NHS Board | Health | Not Upheld | 1 Jul 2017 |
| 201601665 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Jun 2017 |
| 201600074 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Jun 2017 |
| 201603071 | Forth Valley NHS Board | Health | Upheld | 1 Jun 2017 |