Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201607821 | Scottish Water | Water | Partly Upheld | 1 Oct 2017 |
| 201603590 | The Highland Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201606203 | Scottish Prison Service | Prisons | Not Upheld | 1 Oct 2017 |
| 201604703 | West Lothian Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201607642 | Glasgow City Council | Local Government | Upheld | 1 Oct 2017 |
| 201606534 | Glasgow City Council | Local Government | Partly Upheld | 1 Oct 2017 |
| 201607001 | Scottish Prison Service | Prisons | Withdrawn | 1 Oct 2017 |
| 201609029 | Grampian NHS Board | Health | Not Upheld | 1 Oct 2017 |
| 201700036 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Oct 2017 |
| 201608798 | Lanarkshire NHS Board | Health | Upheld | 1 Oct 2017 |
| 201700753 | Lanarkshire NHS Board | Health | Not Upheld | 1 Oct 2017 |
| 201608769 | Perth and Kinross Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201607284 | Cathcart and District Housing Association Ltd | Local Government | Upheld | 1 Oct 2017 |
| 201602924 | Lothian NHS Board | Health | Partly Upheld | 1 Oct 2017 |
| 201604047 | Grampian NHS Board | Health | Upheld | 1 Oct 2017 |
| 201700308 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Oct 2017 |
| 201606218 | Tayside NHS Board | Health | Partly Upheld | 1 Oct 2017 |
| 201608871 | Argyll and Bute Council | Local Government | Upheld | 1 Oct 2017 |
| 201604627 | South Lanarkshire Council | Local Government | Partly Upheld | 1 Oct 2017 |
| 201607644 | A Medical Practice in the Lanarkshire NHS Board area | Health | Not Upheld | 1 Oct 2017 |
| 201603663 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Oct 2017 |
| 201603257 | Crown Office and Procurator Fiscal Service | Scottish Government and Devolved Administration | Upheld | 1 Oct 2017 |
| 201601748 | A Dentist in the Highland NHS Board area | Health | Not Upheld | 1 Oct 2017 |
| 201604554 | Lanarkshire NHS Board | Health | Upheld | 1 Oct 2017 |
| 201605471 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Oct 2017 |