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A Medical Practice in the Greater Glasgow and Clyde NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201603663 Sector Health Category clinical treatment / diagnosis Decided 01 October 2017
Clinical negligence harms learning

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Summary

Mr C complained on behalf of his wife (Mrs A) that her medical practice failed to refer her to hospital for an audiology review as agreed during an earlier consultation. The practice apologised, but advised that the GP involved had no recollection of this agreement, nor was it recorded in Mrs A's medical notes. As we could find no additional evidence to allow us to conclude whether or not a referral was agreed, we did not uphold the complaint.

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View Decision Report 201603663 as a PDF (10.82 KB) Updated: March 13, 2018

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