Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201606495 | Greater Glasgow and Clyde NHS Board | Health | Partly Upheld | 1 Jan 2018 |
| 201608296 | The City of Edinburgh Council | Local Government | Upheld | 1 Jan 2018 |
| 201701236 | The City of Edinburgh Council | Local Government | Upheld | 1 Jan 2018 |
| 201607162 | Forth Valley NHS Board | Health | Upheld | 1 Jan 2018 |
| 201703479 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Jan 2018 |
| 201702492 | A Dentist in the Ayrshire and Arran NHS Board area | Health | Not Upheld | 1 Jan 2018 |
| 201700720 | University of the West of Scotland | Education | Upheld | 1 Jan 2018 |
| 201700608 | City Of Glasgow College | Education | Not Upheld | 1 Jan 2018 |
| 201608467 | North Ayrshire Council | Local Government | Partly Upheld | 1 Jan 2018 |
| 201700163 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Dec 2017 |
| 201608319 | Heriot-Watt University | Education | Upheld | 1 Dec 2017 |
| 201600930 | Highland NHS Board | Health | Not Upheld | 1 Dec 2017 |
| 201600847 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Dec 2017 |
| 201605227 | The City of Edinburgh Council | Local Government | Upheld | 1 Dec 2017 |
| 201605465 | Scottish Environment Protection Agency | Scottish Government and Devolved Administration | Partly Upheld | 1 Dec 2017 |
| 201603239 | Lanarkshire NHS Board | Health | Upheld | 1 Dec 2017 |
| 201701298 | Scottish Prison Service | Prisons | Upheld | 1 Dec 2017 |
| 201700194 | East Lothian Council | Local Government | Partly Upheld | 1 Dec 2017 |
| 201605668 | Glasgow City Council | Local Government | Partly Upheld | 1 Dec 2017 |
| 201601915 | Glasgow City Council | Local Government | Partly Upheld | 1 Dec 2017 |
| 201602380 | East Lothian Council | Local Government | Not Upheld | 1 Dec 2017 |
| 201606223 | Perth and Kinross Council | Local Government | Upheld | 1 Dec 2017 |
| 201609373 | Aberdeen City Council | Local Government | Not Upheld | 1 Dec 2017 |
| 201607397 | Scottish Prison Service | Prisons | Partly Upheld | 1 Dec 2017 |
| 201602127 | East Lothian Council | Local Government | Partly Upheld | 1 Dec 2017 |