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PSOW (Public Services Ombudsman for Wales) decision

Hywel Dda University Health Board

Decided 15 May 2025 Reference PSOW-202500561 Outcome: Resolved / Early Resolution Sector: Health Category: Clinical treatment in hospital Body on this site: Hywel Dda University Health Board

Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions

Themes assigned by this site (AI-generated): Clinical negligence harms learning

Full decision

Decision (the PSOW's words)

Mr C complained that Hywel Dda University Health Board had failed to respond to the complaint he submitted in December 2024.

The Ombudsman found that the Health Board had yet to provide Mr C with a complaint response which caused additional frustration and uncertainty for him. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to provide Mr C with a final complaint response, which will include an apology and explanation for the delay within 1 week.

From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202500561, 15 May 2025