Source · PSOW (Public Services Ombudsman for Wales)

Hywel Dda University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202500561 Sector Health Category Clinical treatment in hospital Decided 15 May 2025

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Clinical negligence harms learning

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Mr C complained that Hywel Dda University Health Board had failed to respond to the complaint he submitted in December 2024.

The Ombudsman found that the Health Board had yet to provide Mr C with a complaint response which caused additional frustration and uncertainty for him. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to provide Mr C with a final complaint response, which will include an apology and explanation for the delay within 1 week.

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Other decisions involving Hywel Dda University Health Board

Reference	Date	Summary	Outcome
PSOW-202511024	29 Apr 2026	Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the …	Resolved / Early Resolution
PSOW-202600101	24 Apr 2026	Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment …	Resolved / Early Resolution
PSOW-202510921	14 Apr 2026	Ms A complained that Hywel Dda University Health Board failed to issue a response to her complaint which, she made …	Resolved / Early Resolution
PSOW-202510774	14 Apr 2026	Ms C complained that Hywel Dda University Health Board failed to issue a response to her complaint which she made …	Resolved / Early Resolution
PSOW-202510057	07 Apr 2026	Ms A complained about the delays she has experienced waiting for treatment for her cataracts by Hywel Dda University Health …	Resolved / Early Resolution

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