Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Cardiff Council Report Date 10/03/2025 Case Against Cardiff Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202407406 Outcome Early resolution Miss A complained that her Council property was in a poor state of repair. Miss A said that she had reported this to the Council, but repairs had either not been done or had not been completed to a reasonable standard. Miss A also complained that the Council did not respond to her formal complaint.
The Ombudsman decided that the Council had not completed the repairs to Miss A’s property and it had not responded to her formal complaint. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Miss A, issue a response to her complaint, and provide her with a written update detailing the repairs to be carried out and timescale for completion. The Council agreed to complete these actions within 4 weeks of the Ombudsman’s decision.