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Ms A complained about discrepancies between the medical records of her son, Mr A, and the investigation report written by Betsi Cadwaladr University Health Board (“the Health Board”).
The Ombudsman recognised that certain discrepancies did exist.
The Ombudsman sought and gained the Health Board’s agreement to within 1 month, apologise for any discrepancies, and add a note to the records to reflect the position of Ms A on issues complained about.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202504789 | 30 Jun 2026 | Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The … | Partly Upheld |
| PSOW-202601887 | 26 Jun 2026 | Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with … | Resolved / Early Resolution |
| PSOW-202601134 | 25 Jun 2026 | Ms A complained about the care and treatment provided by Betsi Cadwaladr University Health Board to her late sister. Ms … | Resolved / Early Resolution |
| PSOW-202601280 | 19 Jun 2026 | Mrs A complained that the Health Board did not adequately address her concerns and that further improvements were needed toits … | Resolved / Early Resolution |
| PSOW-202600764 | 10 Jun 2026 | Mr X complained that Betsi Cadwaladr University Health Board failed to fully address his concerns that the correct process was … | Resolved / Early Resolution |