Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis Report Date 16/03/2022 Case Against Trivallis Subject Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) Case Reference Number 202107482 Outcome Early resolution Miss X complained that the Association had failed to complete work in her property and would not communicate effectively with her.
In considering the complaint, the Ombudsman was concerned that Miss X was restricted from contacting the Association by telephone and that written correspondence from the Association was not always clear or in large print. As an alternative to an investigation, he asked the Association to complete the following in settlement of Miss Xs complaint: By 31 March 2022, a) Apologise to Miss X for the poor communication b) Provide Miss X with a detailed complaint response which addresses the outstanding repairs and communication concerns