Mrs A complained that despite sending three reminder letters, the Practice had failed to respond to her complaint made in September 2020.
The Ombudsman was concerned that Mrs A had not received a complaint response. He decided to settle with complaint without an investigation.
The Ombudsman sought the Practice’s agreement to, by the end of the week, provide an apology, complaints response and Practice Manager’s direct contact number, to avoid future communication difficulties.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510403 | 09 Apr 2026 | Mr A complained about the care he received at a GP Practice in the area of Swansea Bay University Health … | Resolved / Early Resolution |
| PSOW-202502494 | 18 Mar 2026 | Mrs B was concerned that, despite her husband, Mr B, experiencing significant pain in his abdomen and ribs in 2024, … | Not Upheld |
| PSOW-202408569 | 21 Nov 2025 | Mr C complained that a GP Practice in the area of Swansea Bay University Health Board (“the Practice”) had not … | Upheld |
| PSOW-202407727 | 04 Nov 2025 | Cwynodd Mrs A am y gofal a ddarparwyd gan y Feddygfa i’w phartner diweddar, Mr B, y diwrnod cyn iddo … | Not Upheld |
| PSOW-202503427 | 10 Sep 2025 | Ms X complained that a GP Practice in the area of Swansea Bay University Health Board had failed to respond … | Resolved / Early Resolution |