Source · PSOW (Public Services Ombudsman for Wales)

Gwynedd Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202100778 Sector Local Government Category Housing Decided 01 July 2021

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Local housing allowance re-freeze

Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗

Full decision

Miss A submitted a complaint on behalf of Mr B about Gwynedd Council. Miss A said that the Council had not responded to all points raised in a complaint submitted to it by Mr B.

The Ombudsman found that the Council had not fully responded to Mr B’s complaint.

The Ombudsman sought and gained the Council’s agreement to provide a further response to Mr B, addressing all outstanding issues, within 20 working days.

View original on PSOW (Public Servic… website

Other decisions involving Gwynedd Council

Reference	Date	Summary	Outcome
PSOW-202107843	31 Oct 2022	The Ombudsman’s office received a complaint that a member (“the Member”) of Gwynedd Council (“the Council”) had breached the Code …	Other
PSOW-202201807	30 Aug 2022	Mr A complained that the Council had failed to communicate and deal with his housing needs which rendered him homeless …	Resolved / Early Resolution
PSOW-202202387	05 Aug 2022	Mr X complained that he had not received a response from the Council following his complaint about his housing benefit …	Resolved / Early Resolution
PSOW-202107777	30 Jun 2022	Mrs A complained about her son’s education, including the unlawful deprivation of education and a failure to comply with relevant …	Resolved / Early Resolution
PSOW-202004473	09 May 2022	The Ombudsman received a complaint that a Member (“the Member”) of Gwynedd Council (“the Council”) had breached the Code of …	Not Upheld

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