Source · PSOW (Public Services Ombudsman for Wales)

Gwynedd Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202202387 Sector Local Government Category Finance and Taxation Decided 05 August 2022

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Tax digitalisation programme delivery

Full decision

Mr X complained that he had not received a response from the Council following his complaint about his housing benefit and support for Council Tax.

The Ombudsman found that the Council had failed to provide a complaint response. The Council agreed to complete the following in settlement of Mr X’s complaint by 1 September 2022, as an alternative to investigating it: a) Provide Mr X with an apology for the failure to acknowledge and respond to his complaint b) Provide an explanation for the delay c) Provide a complaint response.

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Other decisions involving Gwynedd Council

Reference	Date	Summary	Outcome
PSOW-202107843	31 Oct 2022	The Ombudsman’s office received a complaint that a member (“the Member”) of Gwynedd Council (“the Council”) had breached the Code …	Other
PSOW-202201807	30 Aug 2022	Mr A complained that the Council had failed to communicate and deal with his housing needs which rendered him homeless …	Resolved / Early Resolution
PSOW-202107777	30 Jun 2022	Mrs A complained about her son’s education, including the unlawful deprivation of education and a failure to comply with relevant …	Resolved / Early Resolution
PSOW-202004473	09 May 2022	The Ombudsman received a complaint that a Member (“the Member”) of Gwynedd Council (“the Council”) had breached the Code of …	Not Upheld
PSOW-202106670	16 Mar 2022	Mrs P complained that the Council failed to take appropriate action to address complaints of anti-social behaviour by Mr A, …	Resolved / Early Resolution

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