Mr A complained that the Council had failed to communicate and deal with his housing needs which rendered him homeless during 2021.
The Ombudsman was not satisfied with the Council’s responses to Mr A at both stages of its complaints procedure. Both responses lacked detail and failed to provide sufficient information regarding its actions and decisions during its dealings with Mr A.
The Ombudsman contacted the Council and it agreed to write a letter to Mr A responding to the issues he raised in his original complaint 1) Detailing what action it has taken to deal with the issues raised by Mr A, providing the rationale behind its decisions, where possible.
2) Provide an explanation for any of its decisions to decline any resolutions suggested by Mr A during the time he complained of.
This should be completed within 30 working days of the date of this decision letter.