Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202100481 Sector Local Government Category Traffic regulation and management (speed bumps etc.) Decided 01 July 2021

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Hazardous road design

Full decision

Mr A complained about the Council’s handling of 2 complaints submitted in respect of a proposed traffic scheme.

The Ombudsman found that the Council failed to respond to Mr A in a timely manner to both his complaints. This caused Mr A stress and frustration in his attempts to obtain a response from the Council.

The Ombudsman sought and gained the Council’s agreement to apologise to Mr A and to pay him redress of £250 in recognition of the time and trouble taken by him in pursuing his complaints, within 20 working days.

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