Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202507560 | Pobl | Resolved / Early Resolution | 20 Jan 2026 | |
| PSOW-202407308 | Pobl | Upheld | 18 Dec 2025 | |
| PSOW-202506881 | Pobl | Resolved / Early Resolution | 18 Dec 2025 | |
| PSOW-202410010 | Pobl | Resolved / Early Resolution | 16 Apr 2025 | |
| PSOW-202408096 | Pobl | Resolved / Early Resolution | 31 Jan 2025 | |
| PSOW-202406349 | Pobl | Resolved / Early Resolution | 29 Nov 2024 | |
| PSOW-202404088 | Pobl | Resolved / Early Resolution | 6 Nov 2024 | |
| PSOW-202400091 | Pobl | Resolved / Early Resolution | 19 Apr 2024 | |
| PSOW-202309754 | Pobl | Resolved / Early Resolution | 3 Apr 2024 | |
| PSOW-202307833 | Pobl | Resolved / Early Resolution | 14 Feb 2024 | |
| PSOW-202306687 | Pobl | Resolved / Early Resolution | 19 Jan 2024 | |
| PSOW-202307826 | Charter Housing Association (Part of the Pobl Group) | Housing | Resolved / Early Resolution | 19 Jan 2024 |
| PSOW-202208422 | Charter Housing Association (Part of the Pobl Group) | Housing | Resolved / Early Resolution | 20 Apr 2023 |
| PSOW-202207628 | Pobl | Resolved / Early Resolution | 9 Mar 2023 | |
| PSOW-202206812 | Pobl | Housing | Resolved / Early Resolution | 6 Feb 2023 |
| PSOW-202104245 | Carmarthenshire County Council | Local Government | Other | 21 Apr 2022 |
| PSOW-202104666 | Pobl | Health | Other | 21 Apr 2022 |
| PSOW-202102298 | Pobl | Resolved / Early Resolution | 11 Aug 2021 | |
| PSOW-202100028 | Charter Housing Association (Part of the Pobl Group) | Housing | Resolved / Early Resolution | 5 Jul 2021 |