Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202300448 | Cardiff and Vale University Health Board | Health | Withdrawn | 21 Feb 2024 |
| PSOW-202308473 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 20 Feb 2024 |
| PSOW-202300867 | Cardiff and Vale University Health Board | Health | Upheld | 8 Feb 2024 |
| PSOW-202201990 | Cardiff and Vale University Health Board | Health | Not Upheld | 29 Jan 2024 |
| PSOW-202203786 | Cardiff and Vale University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202305222 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 15 Jan 2024 |
| PSOW-202208213 | Cardiff and Vale University Health Board | Health | Upheld | 4 Jan 2024 |
| PSOW-202203625 | Cardiff and Vale University Health Board | Health | Upheld | 4 Jan 2024 |
| PSOW-202301378 | Cardiff and Vale University Health Board | Health | Not Upheld | 21 Nov 2023 |
| PSOW-202203368 | Cardiff and Vale University Health Board | Health | Not Upheld | 11 Oct 2023 |
| PSOW-202302433 | Cardiff and Vale University Health Board | Health | Other | 3 Oct 2023 |
| PSOW-202201796 | Cardiff and Vale University Health Board | Health | Not Upheld | 31 Aug 2023 |
| PSOW-202107990 | Cardiff and Vale University Health Board | Health | Other | 30 Aug 2023 |
| PSOW-202206628 | Cardiff and Vale University Health Board | Health | Not Upheld | 21 Aug 2023 |
| PSOW-202104045 | Cardiff and Vale University Health Board | Health | Other | 4 Aug 2023 |
| PSOW-202107807 | Cardiff and Vale University Health Board | Health | Other | 4 Aug 2023 |
| PSOW-202302795 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 2 Aug 2023 |
| PSOW-202206106 | Cardiff and Vale University Health Board | Health | Other | 26 Jun 2023 |
| PSOW-202104958 | Cardiff and Vale University Health Board | Health | Upheld | 23 Jun 2023 |
| PSOW-202300817 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 21 Jun 2023 |
| PSOW-202206611 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 19 Jun 2023 |
| PSOW-202301197 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 13 Jun 2023 |
| PSOW-202208531 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 9 Jun 2023 |
| PSOW-202300457 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 6 Jun 2023 |
| PSOW-202300526 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Jun 2023 |