Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202502189 | Cardiff and Vale University Health Board | Health | Partly Upheld | 23 Apr 2026 |
| PSOW-202508841 | Welsh Government - Nest | Welsh Government | Resolved / Early Resolution | 5 Feb 2026 |
| PSOW-202506115 | Welsh Government - North & Mid Wales Trunk Road Agency | Resolved / Early Resolution | 30 Jan 2026 | |
| PSOW-202504839 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 14 Jan 2026 |
| PSOW-202507034 | Welsh Government - Student Loans Company | Resolved / Early Resolution | 18 Dec 2025 | |
| PSOW-202407678 | Swansea Bay University Health Board | Health | Other | 20 Nov 2025 |
| PSOW-202503972 | Welsh Government | Resolved / Early Resolution | 14 Nov 2025 | |
| PSOW-202408904 | Welsh Government - Care Inspectorate Wales | Resolved / Early Resolution | 28 Mar 2025 | |
| PSOW-202406312 | Welsh Government - Nest | Resolved / Early Resolution | 24 Jan 2025 | |
| PSOW-202405215 | Cyngor Gwynedd | Local Government | Resolved / Early Resolution | 18 Dec 2024 |
| PSOW-202403831 | Welsh Government - Planning and Environment Decisions Wales | Local Government | Resolved / Early Resolution | 25 Nov 2024 |
| PSOW-202404057 | Welsh Government | Resolved / Early Resolution | 3 Oct 2024 | |
| PSOW-202304536 | Hafod Housing Association | Housing | Upheld | 4 Sep 2024 |
| PSOW-202309808 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 25 Jul 2024 |
| PSOW-202401700 | Welsh Government | Resolved / Early Resolution | 19 Jun 2024 | |
| PSOW-202400773 | Welsh Government - Planning and Environment Decisions Wales | Local Government | Resolved / Early Resolution | 14 Jun 2024 |
| PSOW-202308458 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 22 May 2024 |
| PSOW-202309729 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 28 Mar 2024 |
| PSOW-202206003 | Welsh Government | Housing | Other | 22 Mar 2024 |
| PSOW-202305250 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 24 Jan 2024 |
| PSOW-202200739 | Vale of Glamorgan Council | Local Government | Other | 24 Jan 2024 |
| PSOW-202301848 | Welsh Government - Student Loans Company | Resolved / Early Resolution | 5 Jan 2024 | |
| PSOW-202306274 | Welsh Government | Resolved / Early Resolution | 1 Dec 2023 | |
| PSOW-202102804 | Hywel Dda University Health Board | Health | Upheld | 1 Nov 2023 |
| PSOW-202103036 | Swansea Bay University Health Board | Health | Upheld | 1 Nov 2023 |
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