Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Mr A complained that the Trust did not provide an appropriate interpreter for Mr F, should have arranged a different doctor due to conflict of interest, and ignored a solicitor's letter.
AI-generated summary Mrs I complained that she was initially unable to have a face-to-face appointment and the Practice did not refer her for diagnostic scans.
AI-generated summary Mrs P complained about the Trust's management of Mr B's care for a suspected clot and his end-of-life care, alleging delays and distress.
AI-generated summary Mr N complained that the Trust misdiagnosed his 5-month-old son with fractured wrists and a fractured femur.
AI-generated summary Mrs B complained that NHS England upheld the ICB’s decision that her late father was not eligible for NHS continuing care.
AI-generated summary Mr A complained that HMRC sent his tax repayment to a third-party company without his authorization.
AI-generated summary Ms A complained that the Trust failed to diagnose her mother's hip fracture in the emergency department and discharged her without treatment.
AI-generated summary Mrs A complained about failures in the Trust's care of her daughter R regarding sepsis treatment, antibiotic administration, discharge guidelines, nutrition, hydration, diabetes management, and monitoring.
AI-generated summary Mr P complained that the Forestry Commission abandoned its duty of care by removing the only bin in the park without notification.
AI-generated summary Mr L complained about the Trust's management of his Crohn's disease, alleging failure to promptly arrange alternative treatment and medication.
AI-generated summary Mrs J complained about the Trust's failure to administer IV antibiotics, a double dose of chemotherapy, communication issues, and premature discharge of her husband.
AI-generated summary Miss B complained that the Practice failed to include her UR second molar and UR wisdom tooth in her orthodontic treatment plan.
AI-generated summary Ms H complained that the DWP incorrectly advised her to claim ESA as a couple in 2017, causing financial hardship and housing issues.
AI-generated summary Miss N complained about lack of informed consent for surgery, incorrect placement of a SNM device, incision sites, and complaint handling delays.
AI-generated summary Miss F complained the practice shared her private medical records without consent, causing her emotional distress and anxiety.
AI-generated summary Mrs E complained about the ICB's decision following a Continuing Healthcare Checklist, saying it affected her and her husband’s finances.
AI-generated summary Miss V complained about failures by the Practice and the Trust in her father's care, including delayed scans, poor communication, and lack of follow-up.
AI-generated summary Miss H complained about delays in her mother's hospital admission, inadequate observations, and inappropriate administration of a tranquilizer.
AI-generated summary Mrs H complained the Trust did not offer her husband immunotherapy or investigate his symptoms adequately, potentially affecting his chance of recovery.
AI-generated summary Mr. X complained the Trust discharged his wife when she was not medically fit, questioning if more could have been done to prevent her death.
AI-generated summary Mr R complained the Practice incorrectly told him he had COPD and emphysema, only finding out later his correct diagnosis was asthma.
AI-generated summary Mrs R complained the Practice failed to follow her father's ReSPECT form instructions for end-of-life care at home.
AI-generated summary Miss A complained the Trust did not carry out diagnostic testing for her schizophrenia between 2002 and 2021.
AI-generated summary Mr U complained about missed opportunities to identify his autism, failure to properly assess his needs and complaint handling by the Trust.
AI-generated summary Mrs N complained her mother was prematurely discharged without proper oxygen weaning, home oxygen, or a care package, leading to a stroke and death.