Home Office
AI-generated summary Miss A complained that the Home Office's Windrush Compensation Scheme award was too low compared to her husband's, arguing they didn't fully consider her evidence.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
East and North Hertfordshire Teaching NHS Trust
AI-generated summary Mr B complained about several aspects of his grandmother's care, including incorrect medication, failed NG tube attempts, delayed gallbladder drainage, poor communication, and inadequate monitoring and nutrition.
A practice in the Haringey area
AI-generated summary Mrs U complained that the Practice failed to consider her husband's symptoms, assess/investigate appropriately, review his history, send him to A&E, provide correct treatment, and misdiagnosed him, leading to his sudden death.
NHS England
AI-generated summary Ms T complained NHS England failed to facilitate treatment plans for her broken tooth and mishandled her complaint, causing eating difficulties, aesthetic issues, emotional distress, and financial impact.
Mid and South Essex NHS Foundation Trust
AI-generated summary Ms A complained her mother was discharged without all necessary medication and lacked nursing support at home, causing pain and distress near the end of her life.
The Newcastle Upon Tyne Hospitals NHS Foundation Trust
AI-generated summary Mrs K complained she was sent home prematurely while in labour, leading to a home birth and property damage, causing emotional trauma and financial loss.
Central London Community Healthcare NHS Trust
AI-generated summary Mr Y complained nurses did not follow the agreed injection schedule, use wipes, or cover the injection site, and did not act on his GP's email, leading to a forced entry.
Epsom and St Helier University Hospitals NHS Trust
AI-generated summary Mr Z complained the Trust refused dialysis, had security remove him from the unit, lost bodycam footage, refused to respond to his letter, and failed to replace his broken chair.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs K complained about misdiagnosis, delays in stroke treatment, placement in a general ward, inadequate repositioning leading to pressure sores, failure to act on dropping oxygen levels, constipation mismanagement, and poor end-of-life communication.
HM Revenue and Customs
AI-generated summary Mr. E complained about HMRC's handling of his concerns about his employer not paying NMW, including closing the investigation and undercalculating arrears.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mr H complained about a pressure sore, catheter care, and lack of rehabilitation for his father at two Trusts, leading to infections and his father's death.
East and North Hertfordshire Teaching NHS Trust
AI-generated summary Mrs H complained about insufficient information for informed consent, lack of well-being consideration during surgery, and inadequate post-operative care, leaving her with a painful lump.
Sheffield Teaching Hospitals NHS Foundation Trust
AI-generated summary Dr. D complained that the Trust shared her complaint information, inappropriately referred to it in a letter, and refused to address her concerns about the letter.
An independent provider in the Cornwall area
AI-generated summary Ms R complained about a clinician's conduct during her ADHD assessment, the assessment's outcome, and the provider's failure to offer a second assessment.
HM Passport Office
AI-generated summary Mr X complained that HMPO rejected him as a referee for a passport application without explaining why, causing him worry and diminished confidence.
Office for Standards in Education, Children's Services and Skills (Ofsted)
AI-generated summary Mr O complained that Ofsted refused to address his safeguarding and equality complaint about a school, causing harm to his son.
Lewisham and Greenwich NHS Trust
AI-generated summary Mr D complained about his brother Mr E's falls, inadequate Alzheimer's care, inappropriate restraint, and inaccurate records, also citing mistreatment of himself.
A practice in the Barnet area
AI-generated summary Mr B complained about delayed referrals, unprofessional reception staff, and poor complaint handling by the Practice, worsening his medical conditions.
Derby and Derbyshire Integrated Care Board
AI-generated summary Mr A complained the ICB did not follow the National Framework by failing to carry out timely reviews of the DST, denying a robust needs assessment.
London North West University Healthcare NHS Trust
AI-generated summary Mrs A complained about her husband's premature discharge, lack of support, missing discharge summary, inadequate pain relief, and dismissed concerns during his final hours.
An independent provider in the Tonbridge and Malling area
AI-generated summary Mr U complained a clinician caused him pain with an axial compression test, without consent or seeking help, impacting his sleep, mobility and quality of life.
A dental practice in the Havant area
AI-generated summary Miss H complained about a filling being too high and causing pain, requiring multiple adjustments, and damage to another tooth during treatment.
An independent provider in the Cornwall area
AI-generated summary Mrs X complained that her concerns were not heard during an ASD assessment and that the Trust incorrectly stated an ADHD assessment had taken place.
Northern Lincolnshire and Goole NHS Foundation Trust
AI-generated summary Miss W complained about restraint, medication without consent, lack of investigation into pain, inadequate nutrition/hydration, and inaccurate mental health diagnoses during her admissions.
Lewisham and Greenwich NHS Trust
AI-generated summary Mrs P complained about the Trust's management of Mr B's care for a suspected clot and his end-of-life care, alleging delays and distress.