A practice in the Dorset area
AI-generated summary Mr J complained about an overly cautious sertraline titration, missed medication reviews, and lack of referral for an autism assessment by the Practice.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
A dental practice in the Swale area
AI-generated summary Mrs M complained about incorrect advice, unnecessary treatments, and refusal of medication at the Clinic after her wisdom tooth removal.
Oxford University Hospitals NHS Foundation Trust
AI-generated summary Miss B complained about the Trust changing her brother's next of kin information and not providing adequate support with his eating.
Essex Partnership University NHS Foundation Trust
AI-generated summary Ms B complained about failures in her mother's nutritional care, mental state monitoring, communication, and medication follow-up by the Trust.
Tees, Esk and Wear Valleys NHS Foundation Trust
AI-generated summary Mr U complained about missed opportunities to identify his autism, failure to properly assess his needs and complaint handling by the Trust.
West Midlands Ambulance Service University NHS Foundation Trust
AI-generated summary Mrs O complained about delays in the ambulance crew entering her property, transporting her husband, providing oxygen, and responding when he stopped breathing.
North East London NHS Foundation Trust
AI-generated summary Mr K complained a Trust social worker contacted him despite requests not to, threatened sectioning, and obstructed his care plans.
Lancashire and South Cumbria NHS Foundation Trust
AI-generated summary Mr H complained the Trust inappropriately examined his son after consent was withdrawn and made a misrepresentative safeguarding referral without notification.
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
AI-generated summary Ms L complained her son's fractured collarbone wasn't diagnosed promptly at the Trust, causing prolonged pain and distress.
Home Office
AI-generated summary Mrs X complained the Home Office wrongly decided she was ineligible for Windrush compensation and disregarded her communication preferences.
A dental practice in the West Northamptonshire area
AI-generated summary Mr O complained his dental check-ups were too short, X-rays were refused, and he was incorrectly removed from the practice list.
HM Revenue and Customs
AI-generated summary Ms H complained that HMRC pursued her for repayment of Self-Employed Income Support Scheme grants after initially stating they wouldn't.
Home Office
AI-generated summary Miss A complained the Windrush Compensation Scheme wrongly denied her compensation for injustices suffered after arriving in the UK.
A practice in the Medway area
AI-generated summary Miss B complained her GP made errors on consultation notes, incorrectly stating she refused a sputum sample and describing her cough inaccurately.
A dental practice in the Slough area
AI-generated summary Mr A complained about substandard orthodontic treatment, leading to pain, discomfort, diet issues, speech problems, and low self-esteem.
Kent and Medway Mental Health NHS Trust
AI-generated summary Mr D complained about mental health service failings including communication refusal, inappropriate referral closures, and inadequate crisis response.
A practice in the Blaby area
AI-generated summary Mrs N complained her daughter was inappropriately prescribed a vaginal pessary and cream by a PA for potential thrush, without proper GP oversight or pharmacy checks.
HM Courts and Tribunals Service
AI-generated summary Mr X complained about multiple delays and errors by HMCTS during legal proceedings, including lost documents and delayed responses.
NHS South West London Integrated Care Board
AI-generated summary Ms N complained the ICB's Assisted Conception Treatment policy discriminates against same-sex couples regarding NHS-funded fertility treatment.
The Princess Alexandra Hospital NHS Trust
AI-generated summary Mrs R complained the Trust failed to perform a mental capacity assessment for Mr R and delayed antibiotics, leading to respiratory failure, sepsis and his death.
Leeds Teaching Hospitals NHS Trust
AI-generated summary Mrs V complained the Trust failed to diagnose her brother's cancer after multiple hospital visits, and didn't act on suspicious findings on a scan.
University Hospitals Plymouth NHS Trust
AI-generated summary Mrs A complained about failures in her father's care at the UTC, including a failure to diagnose septic arthritis promptly.
Children and Family Court Advisory and Support Service (CAFCASS)
AI-generated summary Ms O complained that CAFCASS twice tried to withdraw from her case, causing delays.
A practice in the Camden area
AI-generated summary Ms J complained about a painful cervical examination at the Practice, citing lack of consent and an unauthorised person present.
A practice in the City of Westminster area
AI-generated summary Ms G complained about a delayed lithium prescription, causing distress, uncertainty, and loss of trust in the Practice.