HM Courts and Tribunals Service
AI-generated summary Mr A complained HMCTS' Cloud Video Platform failure prevented his hearing, causing financial loss and distress due to additional barrister fees.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
King's College Hospital NHS Foundation Trust
AI-generated summary Miss Y complained the Trust failed to offer non-surgical treatment for her loose teeth and gum disease, gave incorrect advice, and caused her trauma and anxiety.
Legal Aid Agency
AI-generated summary Mr A complained the Legal Aid Agency failed to make a direct referral, provide reasonable adjustments, and respond adequately to his complaints, leaving him unrepresented.
Department for Work and Pensions
AI-generated summary Mr K complained DWP failed to implement a March 2021 Tribunal decision, causing financial difficulties, homelessness, and impacting his health.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Miss I complained the Trust didn't provide additional pain relief, consider her SPD, or explain ventouse/episiotomy risks during labour, causing trauma and distress.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mr A complained about inadequate pain relief, lack of informed consent, improper operation location, operating with uveitis, failure to refer detached retina, inadequate investigation and inaccessible communication format.
The Christie NHS Foundation Trust
Ms R complains about the care and treatment her mother received at a Trust between 28 February and 5 March 2024.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs L complained that the Trust mistreated her father by forcing oral medication and rubbing his injured back hard, causing him pain and distress before his death.
HM Revenue and Customs
AI-generated summary Mr O complained HMRC demanded repayment of a 2004-2005 tax credit overpayment, despite previously stating it was repaid, causing him distress.
Department for Work and Pensions
AI-generated summary Mr N complained DWP poorly handled his benefits, stopping payments during medical treatment, ignoring correspondence requests, recording incorrect information, and inadequately addressing his complaint.
Lancashire and South Cumbria Integrated Care Board
AI-generated summary Mrs G complained the ICB rejected her son's autism assessment, failed to inform the assessor, and delayed sharing a rejection letter until a tribunal.
Brereton Surgery
AI-generated summary Mr L complained the Surgery didn't take his symptoms seriously, arrange referrals/tests, or believe him due to mental health issues. He also complained the ICB sided with the surgery.
London Ambulance Service NHS Trust
AI-generated summary Mrs C complained the Trust incorrectly prioritised her father's 999 call, delayed dispatching an ambulance, gave inaccurate ETA information, and didn't take him to a major trauma centre.
East Suffolk and North Essex NHS Foundation Trust
AI-generated summary Mrs J complained the Trust failed to proactively manage her husband's pain in the stroke unit and didn't arrange a palliative care review.
Guy's and St Thomas' NHS Foundation Trust
AI-generated summary Ms P complained the Trust failed to identify endometriosis in a 2020 MRI, didn't investigate it properly between 2023, and misdiagnosed IBS.
Bradford Teaching Hospitals NHS Foundation Trust
AI-generated summary Mr N complained Trust A misdiagnosed constipation, delayed appendicectomy, didn't insert a mesh, and failed to diagnose a hernia, and Trust B removed staples early and communicated poorly.
Sheffield Children's NHS Foundation Trust
AI-generated summary Ms A complained the Trust dismissed her daughter's symptoms, didn't provide stomach lining tablets with painkillers, kept her in without diagnosis/plan, missed POTS/gastroparesis diagnoses, and made a safeguarding referral.
Mid Yorkshire Teaching NHS Trust
AI-generated summary Ms T complained her mother received inadequate oxygen, delayed nebulisers, insufficient fluid monitoring, and irregular antibiotic/medication administration, potentially contributing to her death.
A practice in the Brent area
AI-generated summary Miss E complained the practice failed to recognize her mother’s symptoms of sepsis and did not arrange a hospital admission.
HM Courts and Tribunals Service
AI-generated summary Mr A complained about HMCTS delays in handling his probate application, exceeding the target time, and poor communication regarding required documents.
The Newcastle Upon Tyne Hospitals NHS Foundation Trust
AI-generated summary Mrs K complained she was sent home prematurely while in labour, leading to a home birth and property damage, causing emotional trauma and financial loss.
Central London Community Healthcare NHS Trust
AI-generated summary Mr Y complained nurses did not follow the agreed injection schedule, use wipes, or cover the injection site, and did not act on his GP's email, leading to a forced entry.
A practice in the Haringey area
AI-generated summary Mrs U complained that the Practice failed to consider her husband's symptoms, assess/investigate appropriately, review his history, send him to A&E, provide correct treatment, and misdiagnosed him, leading to his sudden death.
The Dudley Group NHS Foundation Trust
AI-generated summary Ms C complained the Trust failed to review records promptly, listen to family concerns, consider all symptoms, and provide a suitable diagnosis and treatment for her father.
Mid and South Essex NHS Foundation Trust
AI-generated summary Ms A complained her mother was discharged without all necessary medication and lacked nursing support at home, causing pain and distress near the end of her life.