Chesterfield Royal Hospital NHS Foundation Trust
AI-generated summary Dr L complained about a lack of follow-up on high eye pressure and a pleural effusion, inappropriate eye drops, delayed chest drain, and lost dentures.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
A practice in the Kirklees area
AI-generated summary Mrs F complained the Practice did not give her father the choice of receiving end-of-life care before he died, causing him to suffer terribly.
Office of Gas and Electricity Markets (Ofgem)
AI-generated summary Mr C complained Ofgem refused his BUS funding application because his property had received a grant for a biomass boiler, despite him being the new owner.
Home Office
AI-generated summary Mrs A complained about the Home Office’s decision that she was not entitled to compensation under the Windrush Compensation Scheme and a cold call she received.
Coventry and Warwickshire Integrated Care Board
AI-generated summary Mr M complained about delays in referrals, rejected funding requests, and lack of involvement in the triage process, leading to a worsening condition.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Ms A complained the Trust failed to investigate and act on her brother's abdominal swelling after surgery, leading to a bowel split, septic shock, organ failure, and his death.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mrs O complained about rejected referrals, lack of consent for a scan, and poor complaint handling by the Trust.
Milton Keynes University Hospital NHS Foundation Trust
AI-generated summary Mr C complained his partner received chemotherapy when she was not well enough and was not referred to palliative care following a cancer diagnosis.
Chelsea and Westminster Hospital NHS Foundation Trust
AI-generated summary Miss C complained about failures in her father's end-of-life care, including incorrect placement, inappropriate treatments, and repeated requests to mobilise when he was too weak.
A practice in the Newcastle upon Tyne area
AI-generated summary Miss P complained the Practice issued her a warning letter and unfairly removed her from its patient list after she complained about a GP.
Legal Aid Agency
AI-generated summary Mr A complained the Legal Aid Agency failed to make a direct referral, provide reasonable adjustments, and respond adequately to his complaints, leaving him unrepresented.
South London and Maudsley NHS Foundation Trust
AI-generated summary Miss G complained about long waiting lists, refusal of EMDR therapy without group sessions, and inadequate complaint handling by the trauma service.
HM Courts and Tribunals Service
AI-generated summary Mr A complained HMCTS' Cloud Video Platform failure prevented his hearing, causing financial loss and distress due to additional barrister fees.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Ms B complained about failures in the care and treatment her partner received for leg wounds, including referral delays, inadequate dressings, and unjust removal from the practice.
Sandwell and West Birmingham Hospitals NHS Trust
AI-generated summary Mr A complained that the Trusts failed to identify during pregnancy that his child only had one kidney, which was distressing as treatment options were limited.
East Suffolk and North Essex NHS Foundation Trust
AI-generated summary Mr. U complained about the Trust's management of his mother's nutrition, hydration, and the timing of a feeding tube, contributing to her death.
North West Anglia NHS Foundation Trust
AI-generated summary Miss D complained the anaesthetist inappropriately administered a nerve block during her knee surgery without explaining the risks or obtaining her consent.
Birmingham Community Healthcare NHS Foundation Trust
AI-generated summary Mrs. L complained about the lack of consultant reviews, palliative care referral, and advance care plan for her son after his MLD diagnosis.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs. A complained about the Trust's failure to monitor her mother's nutrition/hydration, a missed call bell, lack of discharge discussion/care plan, and poor communication.
King's College Hospital NHS Foundation Trust
AI-generated summary Miss Y complained the Trust failed to offer non-surgical treatment for her loose teeth and gum disease, gave incorrect advice, and caused her trauma and anxiety.
London North West University Healthcare NHS Trust
AI-generated summary Mr A complained about delayed and inadequate treatment for his son's alopecia areata, leading to worsening hair loss, impacting his son's mental health.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs D complained the Trust incorrectly sutured her following an episiotomy, causing severe pain, discomfort, and psychological impact after childbirth.
Northampton General Hospital NHS Trust
AI-generated summary Mrs B complained about her gynaecology appointment where she believes she gave birth, and staff were unhelpful and dismissive, causing ongoing health issues.
Barts Health NHS Trust
AI-generated summary Miss A complained the Trust repeatedly failed to provide her with safe, timely medication, causing risk of adrenal crisis and trauma.
University Hospitals of Northamptonshire NHS Group
AI-generated summary Mr R complained about his discharge from neurology, inappropriate management options, and failure to review past medical information, causing ongoing symptoms.