NHS England
AI-generated summary Mr. B complained that NHS England upheld the ICB's decision that his mother was not eligible for NHS continuing healthcare funding.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
NHS England
AI-generated summary Mrs. B complained NHS England upheld the ICB's decision that her late mother was ineligible for NHS continuing care after a January 2022 assessment.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Miss X complained that the Trust recorded an incorrect cause of death, did not carry out a postmortem, and delayed resuscitation for her sister.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mr. R complained the Trust discharged his father while he was still unwell with pneumonia, leading to his deterioration, readmission, and death.
A practice in the Isle of Wight area
AI-generated summary Mrs. K complained a medical centre failed to act on discharge notes, refer her to a specialist team, allow GP appointments, or listen to concerns about a wound.
HM Revenue and Customs
AI-generated summary Mr D complained that HMRC failed to act on information regarding a tax assessment, causing unnecessary costs and stress, and that he felt bullied by HMRC.
South Warwickshire University NHS Foundation Trust
AI-generated summary Mr. P complained the Trust failed to monitor/remove a catheter after knee surgery, and delayed/failed to respond to his complaint.
NHS England - South - South East (Local office)
AI-generated summary Mr. A complained that NHS England's Independent Review Panel upheld the ICB's decision that his father was ineligible for NHS Continuing Healthcare funding.
London North West University Healthcare NHS Trust
AI-generated summary Mr. T complained the Trust discharged him from a surgery waiting list after he requested rescheduling, causing delays, further knee damage, and distress.
A practice in the Cheshire East area
AI-generated summary Mr. A complained a practice misdiagnosed his back, lost a physiotherapy referral, made a wrong referral, and recommended inappropriate exercises.
Herefordshire and Worcestershire Integrated Care Board
Mrs D complains Worcestershire and Herefordshire ICB took too long to respond to her complaint about her father's NHS funded care.
A practice in the Tendring area
AI-generated summary Ms. A complained a practice failed to assess her rectal bleeding, document a test result, arrange a rectal exam/colonoscopy, or arrange repeat blood tests.
Leeds and York Partnership NHS Foundation Trust
AI-generated summary Ms. P complained about an incorrect diagnosis, ignored ADHD assessment requests, lack of appropriate support/medication, and unprofessional communication from the Trust.
A practice in the Cornwall area
AI-generated summary Mr C complained about a lack of appropriate treatment, follow-up, and consideration of her mother's condition by the Practice, leading to a hospital admission.
Companies House
AI-generated summary Mr P complained Companies House (CH) has not corrected incorrect information in his employer's accounts, preventing him from receiving owed money.
Natural England
AI-generated summary Mr U complained about Natural England's inadequate enforcement of Great Crested Newt mitigation licenses, leading to habitat deprivation.
Office of Gas and Electricity Markets (Ofgem)
AI-generated summary Mr C complained Ofgem refused his BUS funding application because his property had received a grant for a biomass boiler, despite him being the new owner.
Home Office
AI-generated summary Mrs A complained about the Home Office’s decision that she was not entitled to compensation under the Windrush Compensation Scheme and a cold call she received.
Royal Surrey NHS Foundation Trust
AI-generated summary Mrs F complained the Trust mismanaged diagnoses, cancelled a procedure, and inappropriately stopped steroid treatment, leading to health issues and prolonged high-dose steroid use.
Coventry and Warwickshire Integrated Care Board
AI-generated summary Mr M complained about delays in referrals, rejected funding requests, and lack of involvement in the triage process, leading to a worsening condition.
Child Maintenance Service (CMS)
AI-generated summary Mr T complained CMS used incorrect earnings for his 2022 annual review, leading to overpayments, fees, financial difficulties, and the breakdown of family relationships.
Chesterfield Royal Hospital NHS Foundation Trust
AI-generated summary Dr L complained about a lack of follow-up on high eye pressure and a pleural effusion, inappropriate eye drops, delayed chest drain, and lost dentures.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mrs O complained about rejected referrals, lack of consent for a scan, and poor complaint handling by the Trust.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr E complained about a failure to investigate his mother's symptoms, a delay in providing a CT scan, and an inappropriate appointment with a physician associate.
Croydon Health Services NHS Trust
AI-generated summary Miss Y alleged the Trust dismissed her concerns during premature labour, leading to her son's health issues and her own psychological distress.