Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Mr X complained his mother was placed on a spinal board/neck brace for too long, causing breathing difficulties and a pulmonary oedema, and that a spinal fracture was not identified/treated.
AI-generated summary Dr T complained about delayed/inappropriate treatment for a burn, leading to scarring, side effects, and private treatment. She also complained PALS did not respond appropriately, affecting her subsequent care and leading to appointment cancellations.
AI-generated summary Ms G complained that the DWP's Universal Credit policy required her to use a flat rate system for expenses as a self-employed taxi driver.
AI-generated summary Miss Y complained about the length of time it took the Student Loans Company (SLC) to process her Disabled Student Allowance (DSA) application.
AI-generated summary Mr C complained about UKHSA's approach to rolling out the shingles vaccination program, deeming it unfair.
AI-generated summary Mrs H complained about the care and treatment her father, Mr D, received from the Trust, which she believes resulted in his death.
AI-generated summary Mr A complained the Trust failed to adequately involve him regarding his child's autism assessment, incorrectly decided to conduct it during a stressful period, and failed to adequately consult him throughout the process.
AI-generated summary Mr I complained that the Home Office rejected his Windrush Compensation Scheme application and did not acknowledge his experiences of racial discrimination and hardship.
AI-generated summary Mrs G complained the Trust didn't provide treatment for COVID-19 and a chest infection, nor inform her daughter of this decision. She said this prolonged her recovery and caused distress.
AI-generated summary Mrs X complained midwives removed her placenta to hide a deceased twin during her son's birth in 2021, using COVID restrictions to conceal information and causing severe mental distress.
AI-generated summary Mr A complained the Trust did not action a referral for an ultrasound-guided aspiration and steroid injection in his knee, causing pain, distress, and the need for emergency surgery in Bulgaria.
AI-generated summary Mrs A complained that during childbirth, midwives removed her placenta to hide evidence of a deceased twin, used COVID restrictions to conceal information, and never informed her about the twin, impacting her mental health.
AI-generated summary Mr C complained about the care his mother received, believing she should have stayed in the hospital for surgery during her first admission, that an infection should have been identified, decisions were negatively influenced by her age, and communication was poor.
AI-generated summary Mr N complained about a lack of appropriate community care/crisis support, dismissive comments, poor medication support, unsuitable discharge, and inadequate engagement regarding appointments, leading to a deterioration in his mental health.
AI-generated summary Mr P complained about delays in diagnosing his mother's endometrial cancer, leading to unnecessary surgery, undue worry, and a lost opportunity to prepare earlier.
AI-generated summary Mrs R complained that an Ofsted inspector was dismissive of staff well-being during a nursery inspection, and that Ofsted handled her complaint about the inspection unfairly.
AI-generated summary Mr K complained the Practice failed to act on his wife's worsening condition, prescribing unsuitable medication and failing to follow up. He also complained about ambulance delays and incorrect categorisation by the London Ambulance Service.
AI-generated summary Mrs A complained the Practice didn't send her for an MRI to identify her condition and minimised the findings of her private MRI, not forwarding them to the correct hospital department. She also complained a GP spoke to her unprofessionally.
AI-generated summary Mrs. U complained a practice failed to provide supportive mental health interventions and delayed an antihistamine prescription, worsening her mental health.
AI-generated summary Mrs. A complained about failures to treat Mr. B's infection/sepsis, inappropriate transfer from HDU, and inadequate care including repositioning, hydration, and complaint handling.
AI-generated summary Mrs. A complained a practice failed to recognize her mother's pneumonia during a telephone consultation, and the Trust poorly handled her complaint.
AI-generated summary Mrs. B complained NHS England upheld the ICB's decision that her late mother was ineligible for NHS continuing care after a January 2022 assessment.
AI-generated summary Mr. A complained that NHS England's Independent Review Panel upheld the ICB's decision that his father was ineligible for NHS Continuing Healthcare funding.
AI-generated summary Mr. R complained the Trust discharged his father while he was still unwell with pneumonia, leading to his deterioration, readmission, and death.
AI-generated summary Mr D complained that HMRC failed to act on information regarding a tax assessment, causing unnecessary costs and stress, and that he felt bullied by HMRC.