An independent provider in the Blackpool area
AI-generated summary Ms N complained about the provider's inconsistent attendance, failure to ensure medication was taken, neglect of hygiene needs, and sending a rude carer.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
ADHDNET
AI-generated summary Miss H complained ADHDnet delayed her prescription, didn't schedule follow-ups, issued a private prescription without agreement, delayed a refund, and made an accusatory statement.
Prisons and Probation Ombudsman
AI-generated summary Mr D complained about the Prisons and Probation Ombudsman's (PPO) investigation of his lost property at HMP A in September 2024.
Child Maintenance Service (CMS)
AI-generated summary Mrs R complained that the CMS failed to secure consistent arrears payments, provided misleading information, and regularly changed its position on enforcement.
A practice in the Tower Hamlets area
AI-generated summary Mr P complained the Practice refused referrals for a fibro scan, endocrinologist, varicose veins, and weight loss injections, and denied diabetes/hypertension medication.
University College London Hospitals NHS Foundation Trust
AI-generated summary Miss P complained about the Trust's care after deep brain stimulation surgery, citing failures in scans, DBS settings, symptom reporting, communication, and complaint handling.
Department for Work and Pensions
AI-generated summary Miss N complained the DWP incorrectly advised her about her State Pension entitlement in 2010 and failed to respond to information requests.
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
AI-generated summary Mrs T complained the Trust failed to assess her blood clot risk, give heparin after spinal surgery, and inappropriately discharged her, leading to a pulmonary embolism and paralysis.
HM Revenue and Customs
AI-generated summary Mr A complained that HMRC refunded his tax repayment to a third party without his consent, alleging fraud.
Child Maintenance Service (CMS)
AI-generated summary Miss B complained that the CMS closed her case without collecting outstanding arrears, leaving her without access to her records.
NHS England - North - Yorkshire and The Humber (Local office)
AI-generated summary Mrs X complained NHS England's IRP wrongly upheld the ICB's decision that her mother was ineligible for Continuing Healthcare funding.
HM Revenue and Customs
AI-generated summary Mr A complained that HMRC failed to provide sufficient financial remedy to address the impacts on him of its delays and mistakes in handling his tax affairs.
A practice in the Bromley area
AI-generated summary Mrs A complained a GP prescribed the wrong HRT dosage, causing painful breasts and back pain for years, and the Practice's complaint handling was poor.
An independent provider in the City of Bristol area
AI-generated summary Mrs E complained a paramedic failed to correctly interpret an ECG, provide information, or take her father to the hospital, leading to his death, and that the complaint handling was poor.
Chesterfield Royal Hospital NHS Foundation Trust
AI-generated summary Ms E complained she suffered avoidable burns during breast cancer surgery and was unhappy with the Trust's investigation and communication.
A dental practice in the City of Portsmouth area
AI-generated summary Mr O complained the Practice didn't accurately assess his tooth and carried out unnecessary treatment, resulting in complications, emergency appointments, and tooth extraction.
Ashford and St Peter's Hospitals NHS Foundation Trust
AI-generated summary Ms A complained the Trust performed an unnecessary appendectomy without a second CT scan, failed to identify a kidney infection, and gave incorrect billing information.
A practice in the North Tyneside area
AI-generated summary Mr R complained about failures by the Trust to act on X-rays showing lung cancer signs and failures in pain relief and medication during an admission. He also complained the Practice failed to provide home visits and update DNAR paperwork.
Royal Surrey NHS Foundation Trust
AI-generated summary Ms M complained Trusts delayed diagnosing and operating on Mr N's cancer, leading to drastic surgery, spread of the cancer, and terminal illness.
Leicester, Leicestershire and Rutland Integrated Care Board
AI-generated summary Mr P complained the ICB didn't properly manage its consultation process, leading to the closure of his GP branch surgery.
Department for Work and Pensions
AI-generated summary Miss M complained the DWP failed to provide information and assistance when her health meant she could not work; she also complained about ICE's unsatisfactory decision.
Croydon Health Services NHS Trust
AI-generated summary Mr P complained about inappropriate advice, continued insulin, delayed diagnosis, and inadequate treatment for his wife at the Trust, leading to her death.
Cambridge University Hospitals NHS Foundation Trust
Mr D complained the Practice and two NHS trusts have failed to diagnose him with botulism and provide treatment for his ongoing debilitating symptoms.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Ms L complained the Trust did not appropriately manage her father’s foot care, skin/wounds, and that the urology department refused to operate or provide appropriate treatment, leading to sepsis and his death.
Guy's and St Thomas' NHS Foundation Trust
AI-generated summary Mr A complained the Trust failed to adequately involve him regarding his child's autism assessment, incorrectly decided to conduct it during a stressful period, and failed to adequately consult him throughout the process.