University College London Hospitals NHS Foundation Trust
AI-generated summary Miss H complained about a failure to provide timely pain relief after her C-section and a failure to react promptly to her baby's health issues.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Department for Transport
Mr S complains about how the ICC managed a complaint he made about HS2. He says the ICC did not review his complaint, or explain his remit.
East Midlands Ambulance Service NHS Trust
AI-generated summary Mrs I complained the ambulance service didn't refer her husband for further treatment after a fall, delaying correct treatment and causing his pelvis to heal incorrectly, leading to permanent wheelchair dependence.
A practice in the Isle of Wight area
AI-generated summary Ms B complained a GP practice did not adequately assess her son for inclusion on the Learning Disability Register or consult with other relevant professionals.
A practice in the Exeter area
AI-generated summary Mr B complained the practice refused a penicillin test, delayed X-ray results, issued late sick notes and prescriptions, and mishandled concerns.
Calderdale and Huddersfield NHS Foundation Trust
AI-generated summary Mr A complained about delayed surgery, inappropriate discharge without a support plan, inadequate pain management, and failure to diagnose/refer his complex regional pain syndrome.
George Eliot Hospital NHS Trust
AI-generated summary Mr B complained about delays in investigating his mother's seizures, inadequate supervision, and wrongly removing a gallbladder drain. He also complained about a failure to reinsert the drain.
An independent provider in the Liverpool area
AI-generated summary Mr B complained the provider failed to provide HIV medication in December 2023 and April 2024, and about poor complaint handling.
Insolvency Service
AI-generated summary Mr U complained that the Insolvency Service (IS) did not offer a suitable remedy for errors in handling his case, including incorrect payment allocation and delays.
Ashford and St Peter's Hospitals NHS Foundation Trust
AI-generated summary Mr W complained about delays in his father's AAA scan recall, inadequate assessment in the ED, and insufficient pain relief before his death.
A practice in the Hounslow area
AI-generated summary Mr H complained his son wasn't referred to hospital for bowel issues, delaying his cancer diagnosis and limiting treatment, leading to his premature death.
A practice in the Chichester area
AI-generated summary Mr R complained that a GP failed to appropriately investigate and treat his wife's leg pain, which led to her death from a pulmonary embolism.
Croydon Health Services NHS Trust
AI-generated summary Mr U complained about the lack of a secretion management plan for his mother, failure to re-refer her to physiotherapy, and poor response to her call bell.
A practice in the Southend-on-Sea area
AI-generated summary Mrs B complained the practice did not properly consider her husband's history, symptoms and test results and should have sent him to hospital before his stroke.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr R complained staff did not prevent his grandmother's fall, attend to her hygiene, support her podiatry or mental health, or communicate about her condition.
Royal Free London NHS Foundation Trust
AI-generated summary Mr L complained the Trust did not provide safe earplugs during an MRI scan, exacerbating his tinnitus, and about the Trust’s complaint response.
An independent provider in the Blackpool area
AI-generated summary Ms N complained about the provider's inconsistent attendance, failure to ensure medication was taken, neglect of hygiene needs, and sending a rude carer.
HM Revenue and Customs
AI-generated summary Mr Q complained HMRC failed to provide an appropriate remedy for delays processing a Corporation Tax return, causing financial loss and stress.
Children and Family Court Advisory and Support Service (CAFCASS)
AI-generated summary Ms P complained about bias and inaccuracies in a Cafcass report, the Family Court Adviser's absence at a hearing, and unprofessional conduct.
An independent provider in the City of Westminster area
AI-generated summary Miss A complained about inappropriate hormonal treatment, a dismissive comment about pregnancy, a lack of records at appointments, and limited information in a referral.
Seashell Trust
AI-generated summary Mrs A complained her son was placed with an unsuitable peer during respite, a safeguarding alert wasn't raised, respite was affected, and complaint responses were poor.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Dr [name redacted] complained about failures to treat his son’s sleep apnoea, ventilation without consent, a misleading diagnosis, withholding information and lost records.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs A complained the Trust did not properly assess her father and allowed him to eat solid food, leading to his deterioration and death.
National Crime Agency
AI-generated summary Mr L complained the National Crime Agency (NCA) failed to provide his MP with a substantive response, causing him to lose the opportunity to challenge the FCA.
Suffolk and North East Essex Integrated Care Board
AI-generated summary Mr L complained the ICB advised his GP against a shared care agreement with his private gender specialist, denying him hormone treatment and blood test monitoring.