Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Mr K and Miss G complain that the Practice did not do enough to investigate Mr K’s symptoms, so there was a delay in him being diagnosed with testicular cancer. They also complain the Practice did not do enough to support them after his surgery.
AI-generated summary Mrs X complained her father was not informed about a lung mass, was given incorrect information about cancer, experienced delays in testing, and was not informed he was dying.
AI-generated summary Ms N complained Acas refused to issue an Early Conciliation certificate, impacting her disability discrimination claim.
AI-generated summary Mr G complained the CICA failed to properly review evidence of his PTSD and did not offer access to a psychologist, leading to an incorrect compensation award.
AI-generated summary Mr K complained the Prisons and Probation Ombudsman failed to properly investigate his complaint about being denied food.
AI-generated summary Mrs O complained about the loss of her mother's hearing aid, inadequate replacements, and poor skin care leading to a pressure sore.
AI-generated summary Mr G complained the organisation failed to identify a common bile duct stone during an ultrasound, causing pain and anxiety.
AI-generated summary Mr X complained about failures in cannula monitoring, discharge treatment, and complaint handling related to his mother's care.
AI-generated summary Miss M complained about various aspects of her father's care, including communication of cancer diagnosis, palliative care delay, and personal care neglect.
AI-generated summary Miss G complained the Windrush Compensation Scheme (WCS) failed to properly consider her evidence as a Close Family Member, leading to an unfair compensation decision.
AI-generated summary Ms A complained about failures in Mr B’s mental health care, including lack of response, ignored requests, and failure to provide support information.
AI-generated summary Mr X complained HMCTS did not respond to his email requesting his case be struck out, prolonging the proceedings and impacting his well-being.
AI-generated summary Miss R complained her mother was given flupentixol decanoate and a blood thinner, which she alleges caused her illness and death.
AI-generated summary Mr G complained about poor pressure care, lack of dementia support, inadequate fluids, catheter issues, inappropriate placement, and poor record keeping for his mother.
AI-generated summary Mr B complained his mother was discharged from urology services without monitoring, leading to a cancer diagnosis and her death.
AI-generated summary Mrs. A complained her father received tablet chemotherapy instead of intravenous, and the Trust failed to provide advice when his health deteriorated.
AI-generated summary Mr. L complained about the Trust's misdiagnosis, inadequate hydration and feeding, incorrect medication, and poor stoma care for his wife during her hospital admission.
AI-generated summary Mr. K complained the Practice provided an inappropriate fit note and refused to amend it, failed to cater to his reasonable adjustment request, and took too long to respond.
AI-generated summary Mr. E complained that the CMS did not use the correct income to calculate his child maintenance liability and delayed acting on information about his new job.
AI-generated summary Mrs. A complained about a lack of communication regarding her sepsis diagnosis and a lack of follow-up appointments after discharge in January 2021.
AI-generated summary Mrs. O complained that the Trust did not discuss surgical options, provide post-operative information, or offer support after her haemorrhoidal artery ligation operation.
AI-generated summary Miss A complained her son was wrongly denied a full children and young person’s continuing care (CYPCC) assessment and the ICB did not consider his complex needs.
AI-generated summary Mr. A complained that his mother was left unaccompanied in a radiology recovery room, where she suffered a cardiac arrest, which he believes was avoidable.
AI-generated summary Miss A complained about delays in treatment for her lower back pain from multiple Trusts since 2012, including a failure to arrange scans or consider surgery.
AI-generated summary Mrs O complained the Trust incorrectly categorised her emergency call for her son E's seizure, causing anxiety and a loss of faith in timely ambulance service.