County Durham and Darlington NHS Foundation Trust
AI-generated summary Miss A complained about delays in treatment for her lower back pain from multiple Trusts since 2012, including a failure to arrange scans or consider surgery.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Mid and South Essex NHS Foundation Trust
AI-generated summary Miss O complained her father's death was caused by negligent care after a fall and surgery while he had pneumonia.
Insolvency Service
AI-generated summary Mr. H complained that the Insolvency Service failed to provide him with redundancy payments from the National Insurance Fund.
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
AI-generated summary Mrs. R complained about a lack of communication, failure to explore treatment options, a delayed echocardiogram, and no face-to-face asthma consultation for her grandmother.
A practice in the City of Peterborough area
AI-generated summary Mrs A complained the Practice failed to arrange mental health support, follow up on blood test results, act on referral requests, or refer Miss X for an urgent mental health assessment.
A practice in the South Oxfordshire area
AI-generated summary Mr A complained about a GP Practice delaying and providing incorrect information regarding autism referral, blood tests, long-COVID service referral, and sarcoma service referral, causing anxiety.
UK Visas and Immigration (UKVI)
AI-generated summary Mr A complained UKVI delayed returning his passport, causing delays to a fresh application, preventing him from entering the UK and starting work.
A practice in the Preston area
AI-generated summary Mrs I complained the practice inappropriately decided on a 'do not resuscitate' order for her father without family consultation.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Ms F complained about numerous care failures for her late father, Mr F, including unreplaced cannula, CPAP mask issues, ignored high heart rate, dehydration, restricted family access, lack of physiotherapy, NG tube issues, poor nursing care, falls, and poor communication.
York and Scarborough Teaching Hospitals NHS Foundation Trust
AI-generated summary Mr O complained the Trust failed to act on his wife Mrs O's CT scan results and delayed ward admission, leading to her cancer progressing untreated and her death.
Norfolk and Suffolk NHS Foundation Trust
AI-generated summary Mr U complained the Trust failed to provide his care plan promptly, delayed bereavement support, offered inadequate support, and did not fully answer his complaint issues, worsening his mental health.
Mid and South Essex NHS Foundation Trust
AI-generated summary Mr A complained about rough handling of his mother, Mrs C, leading to spinal fractures, incorrect safeguarding attempts, a nurse giving him medication to administer, and a flawed Trust investigation.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Miss E complained that the Trust discharged her from the ED when she felt unsafe and performed an inappropriate internal pelvic scan.
HM Courts and Tribunals Service
AI-generated summary Mr B complained about delays in receiving court orders and lack of communication from HMCTS, leading to extra expenses.
Lewisham and Greenwich NHS Trust
AI-generated summary Mrs L complained about inadequate aftercare advice and lack of antibiotics after gallbladder surgery, poor communication about risks, and a surgical procedure without pain relief.
University Hospital Southampton NHS Foundation Trust
AI-generated summary Miss A complained about a three-year delay for spinal cord stimulation surgery, poor communication, and failure to consider her desire to start a family.
Gloucestershire Hospitals NHS Foundation Trust
AI-generated summary Mr H complained about delays in reviewing his test results and inaccurate/delayed responses to his complaint, causing him to suffer heart palpitations and breathing problems.
A practice in the Dudley area
AI-generated summary Miss A complained of a failure to diagnose psoriatic arthritis, delayed HRT prescription, inadequate B12 dosage, and poor complaint handling by the Practice.
Tees, Esk and Wear Valleys NHS Foundation Trust
AI-generated summary Mr Y complained the community mental health team failed to provide consistent, appropriate, and timely support, including a safety plan and consistent care coordinator, worsening his mental health.
A practice in the St. Albans area
AI-generated summary Mrs R complained the Surgery removed her family from its patient register in June 2024, leaving them without access to primary care.
Tameside and Glossop Integrated Care NHS Foundation Trust
AI-generated summary Mrs K complained about incorrect risk information regarding breech birth, withdrawal of homebirth support, failures during hospital transfer and labour, and lack of postpartum support.
A practice in the Warrington area
AI-generated summary Ms H complained the Practice failed to carry out appropriate blood pressure and blood test checks before stopping her partner's statins, leading to his death.
A dental practice in the North Somerset area
AI-generated summary Miss E complained about the root canal treatment she received. She said the practice did not drill far enough, did not refer her to hospital sooner, and did not complete the root canal treatment sooner.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr B complained about the care his wife received from the Trust following a liver biopsy, stating that complications arose and she was not monitored appropriately.
Lewisham and Greenwich NHS Trust
AI-generated summary Mr. P complained about the Trust's management of his late wife's medication, testing, and response to her pain, leading to her death.