Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Complaint about delayed omeprazole prescription, failure to renew open access, poor communication, and staff being dismissive/aggressive during a complaints meeting regarding his daughter’s care.
AI-generated summary Complaint alleged inappropriate care and treatment for COPD/Asthma, including no health check, incorrect tests/inhaler, failed referral, and ignored symptoms between January 2023 and April 2024.
AI-generated summary Complaint alleged the Trust missed identifying fractures on two occasions after a fall and failed to complete an MRI scan, leading to extended pain and private imaging costs.
AI-generated summary Complaint alleged the Trust took too long to diagnose her friend with cancer and did not provide correct cancer treatment, potentially reducing his chance of survival.
AI-generated summary Complaint alleged the Trust failed to adequately assess, diagnose, and treat her daughter, which she believes led to her daughter's death.
AI-generated summary Complaint alleged unnecessary second ADHD assessment for her son, an incorrect diagnosis, and a lack of explanation for the decision, causing delayed medication and private costs.
AI-generated summary Complaint concerned substandard investigations, diagnosis, and treatment for an ear condition, and the Trust's failure to act appropriately after his discharge, leading to worsening symptoms.
AI-generated summary Complaint alleged failure to inform her of her baby's eye swab results, failure to refer her for a painful lymph node investigation, and inappropriate prioritisation of appointments for them both.
AI-generated summary Complaint alleged CAFCASS actions were not in his children's best interests, including not discussing a safeguarding report and influencing court proceedings regarding contact.
AI-generated summary Complaint alleged the Trust discharged his mother without a care plan and the Practice failed to recognise sepsis, misdiagnosed rhinitis, and prescribed incorrect medication, contributing to her death.
AI-generated summary Mr A complained about a six-year delay in his hernia repair, anaesthesia issues, failure to drain hydrocele fluid, unqualified surgeons, and rude PALS staff.
AI-generated summary Mr and Miss F complained their mother's cancer diagnosis was delayed due to the Trust failing to arrange investigations/biopsy and act on a high NEWS score, and the Practice not seeing her face-to-face.
AI-generated summary Ms D complained a doctor performed an episiotomy without consent, forcibly removed her placenta, and gave stitches without pain relief during childbirth. She also alleged incorrect medical records and poor complaint handling.
AI-generated summary Mr G complained the Trust prematurely discharged him from their service, which exacerbated his post-traumatic stress disorder.
AI-generated summary Mrs T complained the Trust didn't offer steroids before her c-section, acted slowly when her son's oxygen was low, and discharged him after he failed a car seat test.
AI-generated summary Mrs G alleged a GP practice failed to diagnose a collapsed nasal valve, provided inaccurate medical information, didn't chase results, and neglected her claustrophobia during a scan.
AI-generated summary Miss B complained her shoulder surgery was incorrectly performed and the Trust failed to offer further care for her ongoing pain, pins and needles, and numbness.
AI-generated summary Miss S complained the Children's Commissioner failed to investigate safeguarding concerns she raised in 2021 and did not treat her disclosure as whistleblowing.
AI-generated summary Ms A complained the Trust failed to appropriately assess her daughter's suicide risk, provide social support, or safeguard her, which led to her taking her own life.
AI-generated summary Student Loans Company (SLC) allegedly changed its reason for denying student support, recorded Mr X on CIFAS, and ignored an IA report, causing him distress and academic impact.
AI-generated summary Mr P complained the ICB revoked his father's one-to-one funding without family consultation, mental capacity or risk assessments, impacting his father's welfare and mother's visits.
AI-generated summary Mr X complained about an incorrect 25-day driving disqualification and the long delay by HMCTS in rectifying the error, which caused emotional and mental distress.
AI-generated summary Mr Q complained the Trust repeatedly cancelled his urology appointments and surgery, referring him back to his GP, which caused prolonged pain and distress.
AI-generated summary Mrs L complained about inadequate care and treatment for Mortons neuroma and poor complaint handling by the Trust, which worsened her PTSD and affected her mobility.
AI-generated summary Mr P complained the Trust conducted incorrect tests, misdiagnosed his long COVID symptoms as FND, ignored his evidence, and discharged him without proper treatment or referrals.