Greater Manchester Mental Health NHS Foundation Trust
AI-generated summary Mr G complained the Trust prematurely discharged him from their service, which exacerbated his post-traumatic stress disorder.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
East Sussex Healthcare NHS Trust
AI-generated summary Mrs T complained the Trust didn't offer steroids before her c-section, acted slowly when her son's oxygen was low, and discharged him after he failed a car seat test.
A practice in the Cornwall area
AI-generated summary Mrs G alleged a GP practice failed to diagnose a collapsed nasal valve, provided inaccurate medical information, didn't chase results, and neglected her claustrophobia during a scan.
The Royal Orthopaedic Hospital NHS Foundation Trust
AI-generated summary Miss B complained her shoulder surgery was incorrectly performed and the Trust failed to offer further care for her ongoing pain, pins and needles, and numbness.
Office of the Children's Commissioner
AI-generated summary Miss S complained the Children's Commissioner failed to investigate safeguarding concerns she raised in 2021 and did not treat her disclosure as whistleblowing.
Norfolk and Waveney Integrated Care Board
AI-generated summary Mr P complained the ICB revoked his father's one-to-one funding without family consultation, mental capacity or risk assessments, impacting his father's welfare and mother's visits.
A practice in the Fareham area
AI-generated summary Miss T complained the Practice failed to fully assess her brother's symptoms, leading to delays in emergency care. She believes this contributed to his death hours later and seeks a financial remedy.
A practice in the Liverpool area
AI-generated summary Mr L complained the Practice mismanaged his referrals, including a rejected nephrology referral due to unmanaged blood pressure, a unnoticed rejected long covid referral, and an incomplete occupational health referral.
HM Courts and Tribunals Service
AI-generated summary Mr X complained about an incorrect 25-day driving disqualification and the long delay by HMCTS in rectifying the error, which caused emotional and mental distress.
NHS England Midlands and East
AI-generated summary Mrs P complained NHS England's review panel wrongly upheld the decision that her father was not eligible for NHS continuing healthcare funding.
A practice in the Arun area
AI-generated summary Miss C complained the Practice failed to investigate her mother's symptoms or communicate risks, and the Trust didn't inform the family of scan results, leading to a missed diagnosis.
Black Country Healthcare NHS Foundation Trust
AI-generated summary Miss U complained the Trust assigned multiple care coordinators, discharged her from support workers and a psychologist without warning, and withdrew therapy, negatively affecting her BPD recovery.
Student Loans Company (SLC)
AI-generated summary Student Loans Company (SLC) allegedly changed its reason for denying student support, recorded Mr X on CIFAS, and ignored an IA report, causing him distress and academic impact.
NHS England - Midlands and East (regional office)
AI-generated summary Mrs O complained about NHS England's decision to uphold the ICB's ruling that her aunt was ineligible for CHC funding from 2004-2008, citing delays and inconsistent eligibility assessments.
Disclosure and Barring Service (DBS)
AI-generated summary DBS repeatedly issued incorrect basic certificates listing a spent conviction, leading to a lost job offer and significant legal fees before the error was corrected.
Kettering General Hospital NHS Foundation Trust
AI-generated summary Mr Q complained the Trust repeatedly cancelled his urology appointments and surgery, referring him back to his GP, which caused prolonged pain and distress.
Hull University Teaching Hospitals NHS Trust
AI-generated summary Ms B complained the Trust failed to report or investigate a breast lump, incorrectly documented examinations, and delayed her breast cancer diagnosis, leading to extensive treatment.
Kent Community Health NHS Foundation Trust
AI-generated summary Mr R complained the Trust wrongly decided he wasn't housebound, denying home visits for essential nursing care and causing him pain and exhaustion from attending GP appointments.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Mrs L complained about inadequate care and treatment for Mortons neuroma and poor complaint handling by the Trust, which worsened her PTSD and affected her mobility.
Buckinghamshire Healthcare NHS Trust
AI-generated summary Mr P complained the Trust conducted incorrect tests, misdiagnosed his long COVID symptoms as FND, ignored his evidence, and discharged him without proper treatment or referrals.
An independent provider in the Blackpool area
AI-generated summary Mrs E complained the Nursing Home failed to manage her mother's pain and agitation, safeguard her, identify end-of-life, and make her bed. Her mother died alone.
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
AI-generated summary Mrs N complained about delays in tests and medication, an erroneous high noradrenaline dose, and delayed reporting of the error, which she believes impacted her husband's final days.
The Walton Centre NHS Foundation Trust
AI-generated summary The Walton Centre allegedly failed to provide a rehabilitation program or organise an individual funding request for private neuro physiotherapy, leading to Mr X's loss of independence.
St George's University Hospitals NHS Foundation Trust
AI-generated summary The Trust allegedly started Mrs A on a yearly treatment plan without fully informing her of all risks or offering alternatives, leading to severe dental complications and distress.
HM Revenue and Customs
AI-generated summary HMRC allegedly opened incorrect discovery assessments and offered discriminatory settlements, leading to a £30,000 tax bill. Mr O believes new legal precedents challenge a tribunal's decision.