North East Ambulance Service NHS Foundation Trust
AI-generated summary Mrs I complained staff missed opportunities to manage her mother's pain and keep her comfortable, contributing to her death.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
A practice in the Shropshire area
AI-generated summary Mrs A alleged the Trust failed to assess her mother before oxygen therapy, disregarded a high NEWS2 score, and did not follow a pressure sore treatment plan. She also claimed inconsistencies in the Trust's response.
Harrogate and District NHS Foundation Trust
AI-generated summary The Trust wrongly swapped her mother's rollator for a zimmer frame and did not involve the family in the decision for surgery, leading to a fall, hip fracture, and premature death.
A practice in the Hinckley and Bosworth area
AI-generated summary Mrs E complained the Practice failed to prescribe HRT, a GP was unprofessional, and there was a nine-week delay in responding to her complaint.
Home Office
AI-generated summary Mr A complained the Windrush Compensation Scheme failed to properly consider his deceased father's "Impact on life" claim, ignoring critical facts.
A practice in the Wiltshire area
AI-generated summary Ms O complained the Practice failed to provide adequate pain relief to her partner before his death, causing him unbearable suffering.
An independent provider in the City of Derby area
AI-generated summary Mr O complained NHS 111 inappropriately referred him to a pharmacy and an out-of-hours GP failed to advise on his psychiatric medication.
Student Loans Company (SLC)
AI-generated summary Mr E complained the Student Loans Company incorrectly calculated his repayments, failing to account for his salary sacrifice scheme.
North Cumbria Integrated Care NHS Foundation Trust
AI-generated summary Mr I complained the Trust performed surgery on the wrong testicle, causing an avoidable emergency re-operation and complications.
Office of the Public Guardian
AI-generated summary Mr X complained the OPG had no justification for investigating his mother's capacity or conducting a financial investigation after a dispute resolution hearing.
Epsom and St Helier University Hospitals NHS Trust
AI-generated summary Mrs K complained the Trust mismanaged her steroid treatment, had poor staff communication during her visit, and gave inadequate prescription collection advice.
Metropolitan Police Service
AI-generated summary Mr O complained the Metropolitan Police Service breached his Victim's Code rights by pausing a call about suicide and ignoring financial abuse concerns.
Information Commissioner's Office
AI-generated summary Mr H complained the ICO mishandled his data breach complaint against the council, defending it despite acknowledged GDPR breaches and not taking enforcement action.
Metropolitan Police Service
AI-generated summary The Metropolitan Police Service failed to adhere to the Victim’s Code following a 2016 incident, impacting communication, evidence retention, and complaint handling.
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
AI-generated summary The Trust failed to consider their mother’s mental wellbeing while she was isolated in a side room, which they believe contributed to her death.
Metropolitan Police Service
AI-generated summary Mr O complained the Metropolitan Police Service breached the Victim's Code through lack of contact from officers and a "no further action" outcome.
A practice in the Wiltshire area
AI-generated summary Ms A complained the Practice failed to prescribe ADHD medication, wrongly refused her shared care agreement, and did not communicate its decision or offer alternative support.
NHS England - London (Local office)
AI-generated summary Mr P complained NHSE wrongly upheld his mother's ineligibility for NHS Continuing Healthcare, disagreeing with the Independent Review Panel's assessment of her needs.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary The Trust failed to document her family's questions about her mother's care, often denying they were asked, which caused avoidable pain and distress.
A practice in the City of Brighton and Hove area
AI-generated summary Mr B complained his GP practice refused appropriate treatment/referral for his scalp, gave conflicting information, unfairly removed him from the register, and failed to discuss his complaint.
Teaching Regulation Agency
AI-generated summary Mr A complained the TRA's professional conduct investigation was flawed, relied on false statements, and failed to address his evidence or procedural misconduct, causing reputational and financial harm.
Office of Rail and Road
AI-generated summary The ORR failed to thoroughly and impartially investigate his concerns about a local level crossing, ignoring its statutory duty to enforce safety improvements.
Imperial College Healthcare NHS Trust
AI-generated summary Miss C complained her hysterectomy caused two incisional hernias and diastasis recti, requiring further surgery and causing emotional distress and physical limitations.
HM Courts and Tribunals Service
AI-generated summary Mr D complained he missed a virtual court hearing due to technical difficulties and couldn't get court assistance, leading to a judgment in his absence and denying him a fair hearing.
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
AI-generated summary Ms D complained about inappropriate inpatient care including forced medication, denied antibiotics, unsuitable ward placement, disturbed sleep, and inaccurate GP reporting leading to driving licence restrictions.