Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Mrs A complained about delays in the emergency department, a missed spinal fracture, delayed pneumonia diagnosis, incorrect isolation, poor observation, and missed COPD medication for her mother.
AI-generated summary Mr P complained about a posterior capsular tear during cataract surgery, lack of informed consent, improper treatment of the tear, and subsequent eye damage and poor post-operative advice from the Trust.
AI-generated summary Ms V complained two GP practices removed her from their lists without notice, made false allegations, refused treatment, and stopped essential medications, causing distress and health issues.
AI-generated summary Dr N complained about unnecessary hospital admission as an overseas visitor, leading to charges, and the Trust's failure to communicate his admission to his family.
AI-generated summary Alleged inadequate 1:1 care for her grandmother with dementia and fall risk, delays in CT scans after falls, and failure to investigate symptoms, which she believes contributed to her death.
AI-generated summary Mr R complained about HMCTS delays in bailiffs executing a warrant of possession, causing him to be homeless, distressed, and suffer financial hardship due to unpaid rent.
AI-generated summary Miss A complained the Practice refused a shared care agreement for her son's ADHD medication and lacked support for NHS care, causing private costs.
AI-generated summary Mrs R complained about the Trust's failure to explain medication risks, inadequate care planning, inability to track side effects, withholding records, and poor complaint handling regarding her brother-in-law's death.
AI-generated summary Miss B complained the district nursing team failed to remove sutures within 10 days and did not carry out appropriate wound assessments, leading to infection and extended recovery.
AI-generated summary Complained about being discharged too soon, despite family and care coordinator concerns, leading to escalated psychosis, property loss, and subsequent re-admission.
AI-generated summary Mrs I complained the Trust incorrectly categorised her ambulance call for her daughter, who later died, believing an earlier category one response could have prevented her death.
AI-generated summary The Trust dismissed her daughter's UTI symptoms, relied solely on urine culture results, and provided untimely advice on Movicol maintenance levels, leading to hospital admission.
AI-generated summary The Practice improperly removed her from the patient list without proper guidance or communication and dismissed her personal safety concerns despite her vulnerability.
AI-generated summary Errors were made during heart surgery, he experienced sexual assault during ICU stay, staff attitude was inappropriate, and the discharge summary was inaccurate.
AI-generated summary The Practice wrongly prescribed ciprofloxacin, an antibiotic with MHRA warnings, causing Mr B anxiety, a Crohn’s flare-up, and ongoing stress.
AI-generated summary HMCTS took seven months to grant probate due to delays in contacting a will witness and provided poor communication, causing frustration.
AI-generated summary The Trust failed to identify or treat the conditions that directly caused his mother's death, leading him to believe her death was avoidable.
AI-generated summary Staff failed to fully investigate his mother's dislocated hip after a fall, leading to delayed diagnosis, a painful procedure, and her permanent wheelchair reliance.
AI-generated summary CMS seized student loan funds with a Lump Sum Deduction Order without providing appeal options, failing to grant agreed-upon time for evidence and delaying complaint resolution.
AI-generated summary Mr A complained the Windrush Compensation Scheme failed to properly consider his deceased father's "Impact on life" claim, ignoring critical facts.
AI-generated summary The Trust missed opportunities to diagnose her mother's cancer and handled the subsequent complaint poorly, causing significant distress and prolonged grief for the family.
AI-generated summary Ms P complained the Trust failed to provide a suitable wheelchair that met her needs, preventing her from self-propelling.
AI-generated summary The Practice questioned her medical accounts, contacted a hospital without consent, failed to communicate effectively, and wrongly removed her from the patient list.
AI-generated summary Mrs A alleged the Trust failed to assess her mother before oxygen therapy, disregarded a high NEWS2 score, and did not follow a pressure sore treatment plan. She also claimed inconsistencies in the Trust's response.
AI-generated summary The Trust failed to review/treat a fractured toe, flush the wound, surgically debride, or provide antibiotics for an agricultural foot injury, causing infection and prolonged recovery.