University Hospitals Plymouth NHS Trust
AI-generated summary Mrs Z complained the Trust failed to diagnose sarcoidosis from a CT scan and identify symptoms, delaying her treatment and severely impacting her health.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
NHS England - South - South East (Local office)
AI-generated summary Mr A complained NHS England's review panel wrongly upheld a decision denying his mother NHS Continuing Healthcare funding, disagreeing with the assessment of her care needs.
A practice in the Ashfield area
AI-generated summary A care home allegedly failed to administer Mrs O's heart and other medications, causing her health to deteriorate and eventual death.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr Y complained about a significant delay (over a year) in his surgery, which led to his condition deteriorating and the operation becoming impossible.
HM Courts and Tribunals Service
AI-generated summary Mr B complained that HMCTS disclosed his personal data to a third party via email and that the £200 financial remedy offered for the distress caused was insufficient.
East Cheshire NHS Trust
AI-generated summary Mrs X complained the Trust failed to provide adequate therapy for her daughter, wrongly issued a behaviour warning, and mishandled communication regarding her daughter's care.
An independent provider in the Worcester area
AI-generated summary Mr G alleged the Hospice failed to provide staff or medication when his partner was dying and misrepresented facts in its complaint response.
Home Office
AI-generated summary Miss P complained the Home Office offered an inadequate £70,000 Windrush Compensation Scheme award and failed to respond to her tier 2 review request.
A practice in the Doncaster area
AI-generated summary Miss A and Mr B complained about their sister/daughter Miss C's care and treatment, stating she experienced pain and suffering.
Leeds and York Partnership NHS Foundation Trust
AI-generated summary Miss X complained the Trust failed to provide appropriate mental health care, alleging ineffective exposure therapy, premature discharge, refusal of a therapist change, record inaccuracies, and incomplete interventions.
North West Anglia NHS Foundation Trust
AI-generated summary Mr D complained about delayed appointments, lack of diagnosis, and incorrect care from two trusts for his wife, including misdiagnosis of a fractured foot and issues with medication and communication.
A practice in the Cheshire East area
AI-generated summary Dr P complained about delays in her cancer diagnosis, specifically that the Practice failed to appropriately investigate raised GGT levels and did not refer her for timely MRI scans for pain.
An independent provider in the Wiltshire area
AI-generated summary Mrs E complained her ADHD assessment was flawed, alleging rigid application of diagnostic criteria, failure to recognise autistic masking, and unreconciled contradictions between her autism and ADHD reports.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs I complained the Trust failed to monitor her anti-D levels during her second pregnancy and did not explain the implications of her Rh D negative blood type until her third pregnancy.
UK Visas and Immigration (UKVI)
AI-generated summary Mr A, on behalf of Mr B, complained the Windrush Compensation Scheme made factual and legal errors in assessing Mr B's 'Impact on Life' claim, potentially leading to incorrect compensation.
King's College Hospital NHS Foundation Trust
AI-generated summary Mr B complained about post-operative care after brain surgery, alleging inadequate assessment of confusion, misinformation about his stroke, poor family communication, and his glasses being lost.
Wirral University Teaching Hospital NHS Foundation Trust
AI-generated summary Mr M complained the Trust failed to inform his wife about a cancerous tumour removed in 2014 until 2022, preventing timely treatment and potentially shortening her life.
A practice in the Stratford-on-Avon area
AI-generated summary Ms S complained the Surgery incorrectly made a safeguarding referral for her daughter K, alleging they failed to contact K's father after receiving DWP information.
An independent provider in the Merton area
AI-generated summary Ms M complained about multiple failings in her mother's care, including improper RIG tube management, unsafe feeding, inaccurate records, wrong fluid volumes, and poor communication from carers.
Salisbury NHS Foundation Trust
AI-generated summary Mr P complained staff failed to monitor his urine output post-surgery, leading to premature discharge and delayed treatment for urinary retention. He also complained about an inappropriate cheese sandwich.
HM Revenue and Customs
AI-generated summary Mr L complained HMRC wrongly imposed Failure to Notify penalties for High Income Child Benefit Charge and is still pursuing recovery for amounts he believes were paid.
Bradford Teaching Hospitals NHS Foundation Trust
AI-generated summary Mr K complained about delays in his father's Emergency Department assessment, X-ray, and antibiotic administration, believing earlier treatment could have prevented his father's death.
A dental practice in the North Tyneside area
AI-generated summary Mr T complained his dentist performed an extraction on an infected tooth without prior scans or prescribing antibiotics, leading to severe post-procedure complications.
A practice in the Fareham area
AI-generated summary Mr S complained about the Practice's processes, medication management, follow-ups, record provision, lack of privacy, and unjustified special allocation pathway placement.
Department for Education
AI-generated summary Mrs A complained the DfE incorrectly signposted her to Ofsted regarding a college issue and then mishandled her complaint, providing a poor, quick, and informal response.