An independent provider in the Cornwall area
AI-generated summary Mr N complains the Provider delayed his ADHD diagnosis by five months after abandoning his assessment and pressured him into recording a meeting against his wishes.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
An independent provider in the Canterbury area
AI-generated summary Mrs H complained the Hospice failed to manage her husband's pain appropriately in his last hours and handled her complaint poorly, causing unnecessary distress.
A dental practice in the Staffordshire Moorlands area
AI-generated summary Miss O complained the Practice unnecessarily extracted a healthy tooth without proper communication or consent, did not allow sufficient anaesthetic time for a second extraction, and unfairly investigated her complaint. She suffered pain and distress.
North Bristol NHS Trust
AI-generated summary Mrs R complained the Trust provided inappropriate care when she miscarried in its waiting room and failed to investigate her complaint properly. She alleged this put her life at risk and caused deep trauma.
HM Revenue and Customs
AI-generated summary Mr V complained HMRC took over 20 years to decide his tax liability and refused to remove or reduce the interest charged. He stated this caused significant stress, upsetting his stability and emotional wellbeing.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Mr N complained the Trust incorrectly removed him from a neurosurgery list, delayed urgent spinal treatment, rejected a scan referral, ignored his letter, and delayed medication instructions. This prolonged his severe pain and caused nerve damage.
A practice in the Chorley area
AI-generated summary Mr A complained a GP Practice failed to diagnose his mother’s lung cancer despite persistent symptoms and elevated cell counts, misdiagnosing her condition. He believes these failings caused her avoidable death.
Barking, Havering and Redbridge University Hospitals NHS Trust
AI-generated summary Ms A complained that the Trust failed to explain cataract surgery risks, did not discuss changes to her long-distance vision, and scratched her iris during the procedure.
Teaching Regulation Agency
AI-generated summary Ms U complained the TRA failed to follow its guidelines, did not refer her case to a professional conduct panel, made a false harassment claim, and was not accountable. This caused her prolonged psychological harm and reactivated trauma.
Department for Education
AI-generated summary Mrs A complained the DfE's School Complaints Compliance Unit failed to investigate her governance complaint about rigged parent governor elections at her son's school. She alleged this caused distress, her son's exclusion, and false accusations.
HM Courts and Tribunals Service
AI-generated summary Mr A complained that HM Courts and Tribunals Service failed to update the court portal and incorrectly confirmed a consent order had not been approved, leading to legal fees.
HM Courts and Tribunals Service
AI-generated summary Mr A complained HMCTS lost documents, issued incorrect court orders, and failed to respond to communications, providing incorrect information. These failings delayed his trial, causing significant stress, financial impact, and health issues.
A practice in the Somerset area
AI-generated summary Mrs K complained the Practice ordered inappropriate tests, incorrectly advised no local lipoedema services were available, delayed referral, and failed to provide compression leggings.
Central and North West London NHS Foundation Trust
AI-generated summary Mr O complained that two Trusts inappropriately discharged his father and provided substandard support, which he believes contributed to an avoidable death.
HM Courts and Tribunals Service
AI-generated summary Mr N complained the Court provided contradictory information, eventually confirming the non-existence of an audio recording after three years, and failed to follow up emails. This forced him to appeal without crucial evidence, incurring £9,000 in costs and causing mental distress.
An independent provider in the Cornwall area
AI-generated summary Mr N complained Psychiatry-UK abandoned his ADHD assessment, causing a five-month diagnosis delay and worsening mental health. He also alleged he was pressured to record a meeting against his will, with others listening.
NHS England
AI-generated summary Mr E complained that NHS England wrongly upheld a decision denying his mother NHS Continuing Healthcare funding, causing her to pay care costs and sell her home.
NHS Dorset
AI-generated summary Miss C complained NHS Dorset refused her funding for private dental implants after changes in criteria meant she could no longer receive specialist NHS treatment. Her existing dental problems have worsened physically and mentally.
Children and Family Court Advisory and Support Service (CAFCASS)
AI-generated summary Mr M complained a CAFCASS Service Manager made false claims, used aggressive behaviour, issued a cease-and-desist letter, and improperly handled his complaints. He experienced mistrust and upset with the service.
Department for Work and Pensions
AI-generated summary Mrs O complained the DWP's consolatory payments for delaying her Carer Premium did not adequately reflect the financial hardship and services missed. She experienced increased financial stress and negative mental wellbeing.
The Dudley Group NHS Foundation Trust
AI-generated summary Mrs H complained her husband was discharged without a cancer diagnosis or pain relief, and received terminal news by letter, causing distress and avoidable pain before his death.
Liverpool Universities NHS Foundation Trust
AI-generated summary Mrs H complained the Trust's emergency department provided inadequate care by denying food, drink, and medication, and preventing her from leaving, causing distress.
London Ambulance Service NHS Trust
AI-generated summary Miss A complained that A&E visits wrongly dismissed her worsening symptoms as anxiety, delaying a cancer diagnosis that later required extensive and invasive surgery.
University Hospitals Plymouth NHS Trust
AI-generated summary Mrs Z complained the Trust failed to diagnose sarcoidosis from a CT scan and identify symptoms, delaying her treatment and severely impacting her health.
NHS England - South - South East (Local office)
AI-generated summary Mr A complained NHS England's review panel wrongly upheld a decision denying his mother NHS Continuing Healthcare funding, disagreeing with the assessment of her care needs.