Driver and Vehicle Licensing Agency
AI-generated summary DVLA incorrectly changed car ownership by processing an old V5C, causing Mr C to incur escalating Clean Air Zone fines and debt. He also complained about poor complaint handling.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Driver and Vehicle Licensing Agency · Remove organisation filter
Decisions
Driver and Vehicle Licensing Agency
AI-generated summary Mr D complained the DVLA did not adhere to a recommendation to award his daughter £400 for failings in the relicensing process, and the sum was insufficient.
Driver and Vehicle Licensing Agency
AI-generated summary Mr O complained the DVLA provided insufficient remedy for financial loss and loss of trust due to a timely failure to correct its vehicle record.
Driver and Vehicle Licensing Agency
AI-generated summary Mr X complained the DVLA unlawfully disclosed his personal data to a car parking management company without reasonable cause, causing him stress.
Driver and Vehicle Licensing Agency
AI-generated summary Mr A complained DVLA provided misleading advice on vehicle taxation reclassification, causing significant stress, financial issues, and travel difficulties.
Driver and Vehicle Licensing Agency
AI-generated summary Dr X complained the DVLA seized and sold his vehicle without his knowledge in 2012, causing him significant financial detriment and distress.
Driver and Vehicle Licensing Agency
AI-generated summary Mr D complained the DVLA's process for claiming a 50% VED reduction for disabled people was burdensome, discriminatory, and caused stress and financial cost, with no improvements since his previous complaint.
Driver and Vehicle Licensing Agency
AI-generated summary Mr O complained the DVLA delayed issuing his HGV licence, restricted it to three years for medical reasons, and failed to respond to his complaints.
Driver and Vehicle Licensing Agency
AI-generated summary Miss D complained DVLA failed to respond to letters about her late partner's car, resulting in the car being clamped. She believed the letters were sent to the wrong address but should have been forwarded.
Driver and Vehicle Licensing Agency
AI-generated summary DVLA failed to change his vehicle description to 'campervan/motorhome' after he made specified alterations, leading to an inaccurate insurance valuation.
Driver and Vehicle Licensing Agency
AI-generated summary Mr T complained the DVLA did not award appropriate financial remedy for stress caused by their handling of his renewal applications, which extended his inability to drive.
Driver and Vehicle Licensing Agency
AI-generated summary DVLA wrongly revoked his driving licence after a fainting fit and then delayed processing its reinstatement and handling his complaint.
Driver and Vehicle Licensing Agency
AI-generated summary Mr A complained DVLA lost his V5C logbook and then charged him £25 for a replacement, despite having his new address from a driving licence update.
Driver and Vehicle Licensing Agency
AI-generated summary Mr U complained about the excessive time DVLA took to complete medical checks for his Group 2 driving licence, causing delays in starting a new job and financial loss.
Driver & Vehicle Licensing Agency
AI-generated summary Mr A complained DVLA unreasonably refused to register his tractor with its original number plate, instead issuing an age-related registration, despite the plate's sentimental value.
Driver and Vehicle Licensing Agency
AI-generated summary DVLA took too long to change his driving licence address, causing his vehicle insurance to be cancelled and resulting in lost earnings.
Driver and Vehicle Licensing Agency
AI-generated summary The DVLA incorrectly changed the registered keeper of Mr Y's car to his estranged wife despite his timely objection, causing him to lose car access and his personalised registration number. He also complained about their complaint handling.
Driver and Vehicle Licensing Agency
AI-generated summary The DVLA repeatedly refused to allow Mr A to register his V5C at his business address, requested inappropriate evidence, failed to provide legislation, and showed bias due to his autism, causing stress and financial loss.
Driver and Vehicle Licensing Agency
AI-generated summary Mr B complained the DVLA's age-related registration policy was unclear, they delayed communication, and did not follow their own processes or ICA recommendations, causing him stress and frustration.
Driver & Vehicle Licensing Agency
AI-generated summary Mr A complained the DVLA issued a Late Licensing Penalty for failing to tax his vehicle, despite no cost. He stated DVLA's actions caused him significant emotional distress.
Driver & Vehicle Licensing Agency
AI-generated summary Mr O complained DVLA refused to change his V5C registration to 'motor caravan' despite compliance, and failed to clearly explain the reasons or requirements needed for approval.
Driver & Vehicle Licensing Agency
AI-generated summary Mrs A complained the DVLA unfairly revoked her driving licence, ignoring independent visual tests and not considering functionality, causing anger and isolation.
Driver and Vehicle Licensing Agency
AI-generated summary Mr A complained the DVLA declined his licence based on incorrect information and caused significant delays in his application and fee refund, seeking further financial remedy.
Driver and Vehicle Licensing Agency
AI-generated summary Mr E complained DVLA repeatedly required unnecessary visual field tests and made incorrect diabetes enquiries when renewing his driving licence, causing stress and temporary licence loss.