Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005309 | Worcestershire Acute Hospitals NHS Trust Miss P complains about the care and treatment she and her baby received from the Trust in December 2023. |
NHS in England | Closed | 28 Apr 2026 |
| P-005311 | Blackpool Teaching Hospitals NHS Foundation Trust Mr L complains about the care and treatment his family member received from the Trust and the Practice. He is … |
NHS in England | Closed | 28 Apr 2026 |
| P-005310 | The Walton Centre NHS Foundation Trust Mr X complains about the care and treatment provided by the Walton Centre between January 2021 and November 2023. He … |
NHS in England | Not upheld | 28 Apr 2026 |
| P-005312 | HM Revenue and Customs Mr O tells us HMRC pursued him for unpaid 'dry tax'. He said the First-tier Tribunal (FTT) agreed HMRC should … |
UK Government | Closed | 28 Apr 2026 |
| P-005313 | St George's University Hospitals NHS Foundation T… Mrs A complains the Trust planned a yearly treatment plan of zoledronate infusions without telling her about all the risks … |
NHS in England | Closed | 28 Apr 2026 |
| P-005314 | Moorfields Eye Hospital NHS Foundation Trust Miss Y has raised concerns about being prescribed eye drops incorrectly. |
NHS in England | Closed | 28 Apr 2026 |
| P-005305 | South Devon Healthcare NHS Foundation Trust Mr M complains that Torbay and South Devon NHS Foundation Trust (Trust) declined to do a full continuing healthcare (CHC) … |
NHS in England | Closed | 27 Apr 2026 |
| P-005301 | UK Visas and Immigration (UKVI) Captain A complains that his wife’s visa applications were refused based upon legally flawed and procedurally unfair arguments. He explained … |
UK Government | Closed | 27 Apr 2026 |
| P-005306 | Salisbury NHS Foundation Trust Miss S complains that the Trust failed to diagnosed her fathers pulmonary embolism and gave her father end of life … |
NHS in England | Closed | 27 Apr 2026 |
| P-005300 | Taunton and Somerset NHS Foundation Trust Ms B complains Taunton and Somerset NHS Foundation Trust failed to get her consent to touch a groin abscess when … |
NHS in England | Closed | 27 Apr 2026 |
| P-005308 | Environment Agency Mr O complains the Environment Agency incorrectly charged him for its investigation after water from putting out a fire on … |
UK Government | Closed | 27 Apr 2026 |
| P-005307 | HM Courts and Tribunals Service Mr E says HMCTS failed to acknowledge or respond to applications he sent in January, March, and April 2025. |
UK Government | Closed | 27 Apr 2026 |
| P-005302 | UK Research and Innovation Mr A complains that his application for funding was rejected for reasons that amount to age discrimination under the Equality … |
UK Government | Closed | 27 Apr 2026 |
| P-005303 | HM Courts and Tribunals Service Ms E complains that the court refused her request to postpone a hearing or hold it remotely, providing inconsistent reasons … |
UK Government | Closed | 27 Apr 2026 |
| P-005298 | Department for Work and Pensions Mr X complains about the service provided by the DWP. Specifically he says there were delays and errors in actioning … |
UK Government | Closed | 27 Apr 2026 |
| P-005295 | A practice in the Fareham area Ms S complains that the Practice failed to diagnose her son C had a middle ear infection on two occasions … |
NHS in England | Closed | 27 Apr 2026 |
| P-005296 | University Hospitals Sussex NHS Foundation Trust Ms X complains about aspects of the care and treatment her late sister received from the Trust in October and … |
NHS in England | Not upheld | 27 Apr 2026 |
| P-005297 | Rural Payments Agency Mr A complains on behalf of Mr B that the RPA provided incorrect advice to Mr B in June 2024 … |
UK Government | Closed | 27 Apr 2026 |
| P-005304 | HM Courts and Tribunals Service Miss U complains that HMCTS twice incorrectly rejected her mother's case, and provided incorrect information about how it should be … |
UK Government | Closed | 27 Apr 2026 |
| P-005299 | Wirral University Teaching Hospital NHS Foundatio… Ms A complains that Wirral University Teaching Hospital NHS Foundation Trust prematurely discharged her partner, Mr E, in October 2024. |
NHS in England | Closed | 27 Apr 2026 |
| P-005289 | A practice in the Trafford area Miss D complains about the prescribing of codeine by the GP Practice. |
NHS in England | Partly upheld | 26 Apr 2026 |
| P-005290 | Children and Family Court Advisory and Support Se… Mr R complains about the conduct of the Family Court Advisor (FCA), specifically in relation to them producing a biased … |
UK Government | Closed | 26 Apr 2026 |
| P-005287 | A dental practice in the Telford and Wrekin area Miss T complains that the Practice delayed putting in a referral for her to have her wisdom tooth extracted by … |
NHS in England | Closed | 26 Apr 2026 |
| P-005292 | Department for Work and Pensions Mr O complains about DWP's management of his universal credit claim over several years. |
UK Government | Upheld | 26 Apr 2026 |
| P-005294 | Barts Health NHS Trust Mr D complains that an NHS Trust lost his father’s hearing aids during a hospital admission and later handled his … |
NHS in England | Closed | 26 Apr 2026 |
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