457 published decisions from the NI Public Services Ombudsman. The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
The Ombudsman has found that an RQIA inspection and subsequent report was completed according to relevant standards, but that it should have taken further steps to provide the registered manager of a care home with a copy of the draft report so that she could …
A report about the treatment of a patient by the Belfast Health and Social Care Trust has found that the level of care given was appropriate, but has stressed the importance of information sharing in cases where care is being delivered in both a Trust …
An investigation into the care of a patient in Antrim Care Home found failings relating to the administration and recording of medicines, and in the way it responded to the patient’s panic attack.
An investigation has not upheld a complaint that the Western Health and Social prescribed a patient the wrong dose of a sedative. It also found that the Trust properly addressed the complainant’s concerns about the care of his mother.
An investigation has found that a patient was treated appropriately on the fracture ward of the Royal Victoria Hospital, but that she should have been transferred to a respiratory ward after her surgery.
The Ombudsman has found that a patient who was treated in Antrim Area Hospital A&E department should have had her pain score taken on her initial assessment and assessed at regular intervals. However, the investigation also found that on the basis of the symptoms an …
A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.
The Ombudsman has found that a care home provided a patient with the right level of the drug Quetiapine, and addressed a complainant’s concerns about the diet the patient received in the home.
A report has made recommendations to the Northern Ireland Hospice after an investigation found that a number of failures meant a meant a patient in receipt of community palliative nursing did not receive the end of life care she needed.
The Ombudsman has found that the care provided to a patient in respect of pain management, referral to palliative care and review of pain at appointments was reasonable. However, the investigation identified a failing relating to the lack of a clinical nurse specialist to assist …
The Ombudsman found that a patient's care and treatment was 'appropriate' after a complaint was made about the management of her fluid intake, her bedsores, and mobility issues whilst in hospital It was also found it was not a failure by the Belfast Health & …
An investigation into complaint from a man who believed he would not have developed cirrhosis of the liver if he had received proper medical attention has found that his care was 'appropriate and reasonable and in accordance with good medical practice.'
The Ombudsman has upheld elements of a complaint that appropriate steps were not taken to prevent an elderly patient from falling out of a hospital bed, but did not establish a link between her fall and her death the following day.
An investigation has found that a failure by the Belfast Health and Social Care Trust to properly manage a patient's Macular Service appointments led to her eyesight deteriorating to below the legal driving limit.
We found the South Eastern Health Trust failed to consider a patient's complex medical history and inform the referring GP, or the patient's father, of the decision to downgrade her initial referral.
The Northern Ireland Ambulance Service Trust is considering suitable equipment for transporting new-born infants in ambulances after an Ombudsman's report recommended it apologise to a complainant.
Newry, Mourne and Down District Council failed to provide an applicant with the reasons why its Planning Committee deferred a decision on his planning application. An Ombudsman's report was also critical of excessive delays when responding to the applicant's concerns.
The Ombudsman recommended that a patient be given an apology after an investigation found he did not receive the fundamental standards of care while being treated in hospital. Failures included the lack of records relating to the decision to admit him to an escalation bed, …
The Western Health and Social Care Trust has identified a number of learning points following an investigation into its management of a complainant's adoption application.
The Ombudsman has made a recommendation to the Northern Health and Social Care Trust to reduce the risk of a delay in the communication of results to patients, and to patients receiving results in unplanned circumstances, following an investigation into the care of a man …
A Trust’s failure to perform an examination of a patient on admission to hospital meant he was not assessed by medical staff against this baseline during his time on the ward. The investigation also identified a number of record keeping failures by the Trust while …
An Ombudsman investigation has found that a complainant should have been given the chance to comment on the factual accuracy of a report by the Charity Commission prior to its publication. However, the complaint that the report was biased and written in ‘bad faith’ was …
The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health …
An investigation has found that the Northern Health and Social Care Trust failed to seek a cardiology opinion in relation to a patient before deciding to discharge him from hospital. The Ombudsman recommend that the patient be given a full written apology by the Trust …
An Ombudsman investigation into a complaint that the Prison Healthcare team did not give a patient all of her medication during her stay at Hydebank Wood prison found 'no failures' in the patient's care and treatment.