The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.
Source · NIPSO (NI Public Services Ombudsman)
The Driver & Vehicle Agency
NIPSO (NI Public Services Ombudsman)
Other
Reference NIPSO-18622
Sector Central Government
Decided 16 July 2020
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Original decision on the NIPSO (NI Public Services Ombudsman) website ↗