LGO (Local Government & Social Care Ombudsman) decision
Surrey County Council
Decision date 14 September 2026
Reference 25-025-714
Outcome: Upheld
Sector: Education
Category: School transport
Body on this site: Surrey County Council
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions
Decision summary
The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.
Summary (the LGO's words, from its website)
There was fault in the way the Council considered representations about the impact on a family of refusing post-16 transport support. The fault casts doubt on the decision reached. The Council will provide an apology, review the decision, and make service improvements.
From: LGO (Local Government & Social Care Ombudsman), decision 25-025-714, 14 September 2026