LGO (Local Government & Social Care Ombudsman) decision
Surrey County Council
Decision date 13 September 2026
Reference 25-019-293
Outcome: Upheld
Sector: Adult care services
Category: Transition from childrens services
Body on this site: Surrey County Council
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions
Decision summary
The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.
Summary (the LGO's words, from its website)
Mr X complained about the way the Council managed Mr Y's care and support needs. The Council was at fault for a lack of communication, causing frustration and uncertainty. However, the Council has already taken suitable action to address the injustice to Mr Y.
From: LGO (Local Government & Social Care Ombudsman), decision 25-019-293, 13 September 2026