25-019-111
Summary (the LGO's words)We will not investigate Mrs X’s complaint about the Council’s handling of her housing application. The Council has agreed to …
LGO (Local Government & Social Care Ombudsman) decision
London Borough of Croydon
Decision date 9 September 2026
Reference 25-021-673
Outcome: Upheld
Sector: Housing
Category: Allocations
Body on this site: London Borough of Croydon
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions
Decision summary
The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.
Summary (the LGO's words, from its website)
We have upheld this complaint about the Council’s delay considering Ms X’s housing application. The Council has already apologised and offered a financial remedy and has agreed to resolve this complaint early by taking action to improve its services.
From: LGO (Local Government & Social Care Ombudsman), decision 25-021-673, 9 September 2026