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LGO (Local Government & Social Care Ombudsman) decision

London Borough of Croydon

Decision date 13 September 2026 Reference 25-019-111 Outcome: Closed after initial enquiries Sector: Housing Category: Allocations Body on this site: London Borough of Croydon

Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions

Decision summary

The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.

Summary (the LGO's words, from its website)

We will not investigate Mrs X’s complaint about the Council’s handling of her housing application. The Council has agreed to consider her request for a direct offer. I am satisfied with the actions the Council has proposed to take.

From: LGO (Local Government & Social Care Ombudsman), decision 25-019-111, 13 September 2026